Assistance Or Service - Whirlpool W10120516A Use And Care Manual

Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
Is the range level?
Level the range. See the Installation Instructions.
Oven will not operate
Is the electronic oven control set correctly?
See "Electronic Oven Controls" section.
Has a delay start been set?
See "Timed Cooking" section.
On some models, is the oven control lockout set?
See "Oven Control Lockout" section.
Oven temperature too high or too low
Does the oven temperature calibration need adjustment?
See "Oven Temperature Control" section.
On some models, does the cooling fan run during BAKE,
BROIL or CLEAN?
It is normal for the fan to automatically run when the oven is
in use. This helps cool the electronic control.
Oven indicator lights flash
Do the oven indicator lights flash?
See the "Display" and/or the "Oven Indicator Lights" section.
If the indicator light(s) keeps flashing, call for service. See
"Assistance or Service" section.
Display shows messages
Is the display showing a flashing time?
There has been a power failure. Clear the display. See
"Display(s)" section. On some models, reset the clock, if
needed. See "Clock" section.
Is the display showing a letter followed by a number?
Depending on your model, press OFF/CANCEL, OFF or
CANCEL/OFF to clear the display. See "Display(s)" section. If
it reappears, call for service. See "Assistance or Service"
section.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new appliance.
To locate factory specifiec parts in your area, call us or your
nearest designated service center.
Call our Customer Interaction Centre toll free: 1-800-807-6777.

ASSISTANCE OR SERVICE

Self-Cleaning cycle will not operate
Is the oven door open?
Close the oven door all the way.
Has the function been entered?
See "Self-Cleaning Cycle" section.
On some models, has a delay start Self-Clean cycle been
set?
See "Self-Cleaning Cycle" section.
Has a delay start been set?
See "Timed Cooking" section.
Oven cooking results not what expected
Is the range level?
Level the range. See the Installation Instructions.
Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
Is the proper oven temperature calibration set?
See "Oven Temperature Control" section.
Was the oven preheated?
See "Baking and Roasting" section.
Is the proper bakeware being used?
See "Bakeware" section.
Are the racks positioned properly?
See "Positioning Racks and Bakeware" section.
Is there proper air circulation around bakeware?
See "Positioning Racks and Bakeware" section.
Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
Is the proper length of time being used?
Adjust cooking time.
Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
Are baked items too brown on the bottom?
Move rack to higher position in the oven.
Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors, and
service companies. Designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write with any questions
or concerns at:
Customer Interaction Centre
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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