Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP
replacement parts. FSP
right and work right because they are made with the same
precision used to build every new ESTATE
To locate FSP
replacement parts in your area, call our Customer
eXperience Center telephone number or your nearest designated
Call the Whirlpool Customer eXperience Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
ASSISTANCE OR SERVICE
replacement parts will fit
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Estate Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
To order accessories, call the Whirlpool Customer eXperience
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.whirlpool.com and click on "Buy
Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31662
Gas Grate and Drip Pan Cleaner
Order Part Number 31617
Split-rack with Removable Insert
Order Part Number 4396927