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H You Need Assistance
Or Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help
or calling for service, please provide a detailed description of the problem, your appliance's
complete
model and serial numbers and the purchase date. (See page 2.) This information will help
US
respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance
problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fii. lt could save you the cost of a service call.
PROBLEM
Nothing
will
operate
POSSIBLE
CAUSE
The power cord is not plugged
into a live circuit with proper
voltage.
Range is not properly connected
to gas supply.
A household fuse has blown or a
circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion andlor
ventilation
air to the range is
blocked.
SOLUTION
Plug the power cord into a live circuit with
proper voltage. (See Installation
Instruc-
tions.)
Contact an authorized WhirlpoolSM service
technician to reconnect range to gas
supply. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Remove blockage to airflow to and around
range.
The oven will not
The electronic control has not
Refer to pages 13-25 for setting the
operate
been set correctly.
electronic control.
A delayed start time has been
Wait for the start time to be reached.
programmed.
Burner fails to
The power cord is not plugged
Plug the power cord into a live circuit with
light
into a live circuit with proper
proper voltage. (See Installation
Instruc-
voltage.
tions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker. In case of prolonged power
failure, manually light burners (see
page
8).
Burner ports are clogged.
Clean with a straight pin (see page 33).
Burner flames are
Burner ports are clogged.
Clean with a straight pin (see page 33). If
uneven
this fails, call an authorized WhirlpoolSM
service technician for service.
Burner f lemee lift
off ports, are
yellow,
or are
noiry when
turned off
Contact an authorized WhirlpoolSM service
technician to check air/gas mixture.
Burner makes
popping
noise
when on
Burner is wet from washing.
Let dry.
continued
on next page
37
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