If You Need Service Or Assistance - Whirlpool SF3020EW Use & Care Manual

If You Need Service Or Assistance.. .
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from
little things you can find and fix without
tools of any kind.
If nothing operates:
Is the gas turned on?
Is the power supply cord plugged into
a live circuit with the proper voltage?
(See Installation Instructions.)
Have you checked your home's main
fuses or circuit breaker box?
Have instructions in this book been
followed?
Is the control knob set in the correct
position?
Is the flow of combustion and/or
ventilation air to the unit obstructed?
Do not obstruct air flow to and
around unit.
Recheck suspected defect.
If burner fails to light:
l
Is the range connected to electrical
power?
l
Have you checked your home's main
fuses or circuit breaker box?
9 Are burner ports clogged? See
page 20.
If burner flames are uneven:
l
Are burner ports clogged? See
page 20.
If burner flames lift off ports, are
yellow, or are noisy when turned off:
l
The air/gas mixture may be incorrect.
(Call for service.)
If burner makes a popping noise
when ON:
l
Is the burner wet from washing? Let
dry.
If control knob(s) will not turn:
l
Did you push in before trying to turn?
If soil is visible on Continuous-
Cleaning oven finish:
l
The special finish is designed to
gradually reduce oven soil during
normal baking or roasting. It is not
designed to keep your oven spotless,
only presentably clean. If you broil
often, you may see oven soil. Follow
hand cleaning tips on page 18.
l
The door is cooler than the oven
walls. Soil will be more visible on the
door than other areas in the oven.
See hand cleaning tips on page 18.
l
Sugar and starchy spills may leave
stains. See page 18 for hand cleaning
tips. Use foil on lower rack to catch
these spills.
If cooking results aren't what you
expected :
Is the range level?
Does the oven temperature seem too
low or too high? See page 9.
If needed, have you preheated the
oven as the recipe calls for?
Does the flame size fit the cooking
utensil being used? (See the Cooking
Guide.)
Are you following a tested recipe from
a reliable source?
Are you using pans recommended in
the Cooking Guide?
If baking, have you allowed 1 l/2 to 2
inches (4-5 cm) on all sides of the
pans for air circulation?
Are the pans the size called for in the
recipe?
Do the cooking utensils have smooth,
flat bottoms and fit the surface
burners being used?
See the Cooking Guide for more
information on cooking problems and
how to solve them.
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