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Surface burner flames are uneven, yellow and/or noisy
Are the burner ports clogged?
On sealed burner models, see “Surface Burners” section.
On open burner models, see “Surface Burners” section.
On models with caps, are the burner caps positioned
properly?
See “Surface Burners” section.
Is the burner damaged?
On models with caps, look for a warped cap. If cap will not
spin freely on a flat surface, painted side down, the cap is
warped. Switch cap with a different surface burner to check
for further warping. Contact a service technician or see
“Assistance or Service” section.
Is propane gas being used?
The appliance may have been converted improperly.
Contact a service technician or see “Assistance or Service”
section.
Surface burner makes popping noises
Is the burner wet?
Let it dry.
Excessive heat around cookware on cooktop
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1 in. (2.5 cm) outside the cooking area.
Cooktop cooking results not what expected
Is the proper cookware being used?
See “Cookware” section.
Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
Is the appliance level?
Level the appliance. See the Installation Instructions.
Oven will not operate
Is this the first time the oven has been used?
Turn any one of the surface burner knobs on to release air
from the gas lines.
Is the Oven Temperature control set correctly?
See “Oven Temperature Control” section.
Oven burner flames are yellow or noisy
Is propane gas being used?
The appliance may have been converted improperly. Contact
a service technician or see “Assistance or Service” section.
Cooling fan runs during baking, broiling or cleaning
It is normal for the fan to automatically run while the oven is in
use to cool the electronic control.
Oven temperature too high or too low
Does the oven temperature calibration need adjustment?
See “Oven Temperature Control” section.
Oven cooking results not what expected
Is the appliance level?
Level the appliance. See the Installation Instructions.
Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
Is the proper oven temperature calibration set?
See “Oven Temperature Control” section.
Was the oven preheated?
See “Baking and Roasting” section.
Is the proper bakeware being used?
See “Bakeware” section.
Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
Is the batter evenly distributed in the pan?
Check to make sure batter is level in the pan.
Is the proper length of time being used?
Adjust cooking time.
Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
Are baked items too brown on the bottom?
Move rack to higher position in the oven.
Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
®
®
only use FSP
replacement parts. FSP
replacement parts will fit
right and work right because they are made with the same
®
precision used to build every new ROPER
appliance.
®
To locate FSP
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest ROPER
designated service center.
Call the Customer Interaction Center toll free at:
1-800-44-ROPER (1-800-447-6737).
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Roper Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
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