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Chapter 3. Troubleshooting
This section contains troubleshooting information for the memory key. When you encounter any of the
following problems when using the memory key, refer to the corresponding answers.
Q: What can I do if I forget the password?
A: You can do one of the following:
v After you incorrectly type your password, an error message displays, saying "Incorrect password.
Please try again." You can directly click RESET to reset your memory key.
v The memory key administrator feature enables you to have up to 10 attempts to enter the correct
password. If all 10 attempts fail, the KeyLock will automatically reset the memory key to factory
settings.
Attention: If the memory key is reset to factory settings, all data stored on the memory key will be
erased.
Q: How do I know the version of KeyLock I am using?
A: Right-click ULTRASECURE_KEY (X:), and then click open. Right-click KeyLock, and then click
Properties → Version.
Q: How do I upgrade KeyLock to the newest version?
A: You cannot upgrade the KeyLock version. The KeyLock version depends on the KeyLock.exe file on
the memory key.
Q: Are there public zones on my memory key?
A: No. The memory key is totally secured after settings are made.
Q: Can I use the memory key with KeyLock in User mode?
A: Yes.
Q: How do I create a file larger than 4 GB on a 8 GB or larger memory key?
A: There is a limitation of the FAT32 file system in the Windows operating systems. Restore it to the
NTFS file system by doing the following with Administrator privileges:
v If you are using the Windows XP operating system, do the following:
1. Log in the memory key.
2. Click Start, and then click Run.
3. Type convert x: /fs:ntfs where x is the drive letter of your Removable Disk drive.
For detailed instructions, go to:
http://support.microsoft.com/kb/307881/EN-US/
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