If You Need Service Or Assistance; Before Calling For Assistance; If You Need Assistance; If You Need Sewice - Whirlpool ETl8SC Use And Care Manual

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'
If you need service or
assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance
problems
often result from little things
you can find and fix yourself without tools of any kind.
It your refrigerator
will not operate:
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
[See page
4.)
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the Refrigerator
Control turned ON?
If there Is a rattling or jlngllng noise, or other un-
famlllar
sounds:
l
Is something
on top or behind the refrigerator
mak-
ing noise when the refrigerator
is running?
l
New features on your new refrigerator
make new
sounds. You may be hearing
air flowing
from the
fans, timer clicks for the defrosting
cycle,
defrost
water draining
into the defrost pan.
It there is water in the defrost pan:
l
In hot, muggy
weather, this is normal. The pan can
even be half full. Make sure the refrigerator
is level so
the pan doesn't overflow.
If the light does not work:
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
(See page
4.)
If a bulb Is burned out:
l
See instructions for changing
light bulbson page
6.
Use appliance
bulbs only.
If the motor seems to run too much:
l
Is the condenser,
behind the refrigerator, free of dust
and lint?
l
On hot days, or if the room is warm, the motor natu-
rally runs longer.
l
If the door has been
opened
a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior
Remember:
Motor running time depends
on dif-
ferent things: number
of door openings,
amount
of
food stored, temperature
of the room, setting of the
controls.
And, your new refrigerator
may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food compart-
ment. All this means better refrigeration
and may re-
quire more running time than your old one.
2.
If you need assistance*...
Call Whlrlpool COOL-LINE@ senrlce aulstance
telephone
number. Dial free from:
Contlnental
U.S. . . . . . . . . . . . . . (800) 2534301
Mlchlgan
. . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawall
. . . . . . . . . . . . (800) 2534121
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain
satisfactory
operation
from your appliance
or, if service is neces-
sary, recommend
a qualified
service
company
in
your area.
3.
If you need setice*...
1
FRANCHISED
SERVICE
1
Whirlpool
has a na-
tionwide
network
of
franchised
TECH-CARE@
Service
Companies.
TECH-CARE
service
technicians
are trained
to fulfill
the product
warranty
and provide
after-warranty
service,
anywhere
in the United
States. To locate
TECH-
CARE service in your area, call our COOL-LINE service
assistance
telephone
number [see Step 2) or look in
your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICALAPPLIANCES-
MAJOR-
SERVICE
6 REPAIR
OR
MAJOR-
REPAIRING
h PARTS
WHIRLPOOL APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 MaDIe
999.9999
123 MaDIe.
999.9999
OR
WASHING
MACHINES,
DRYERS
6 IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE
COMPANIES
XYZ SERVICE CO
123 Maple
. 999.9999
4. If you have a problem*...
Call our COOL-LINE service assistance
telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool
Corporation
2000 US-33, North
Benton Harbor, Ml 49022
*If you must call or write, please
provide:
model
number, serial number, date of purchase, and a com-
plete description
of the problem.
This informcition
is
needed
in order to better respond to your request for
assistance.
FSP is a registered
trademark
of Whirlpool
Corporation
for quality parts. Look for this symbol
of aualitv whenever vou need a replacement
part
for Your vVhirlpool appliance.
FSP replacement
Darts will fit riaht and work riaht, because they are
made to the yame eracting;pecifrcations
used
to build every new Whirlpool appliance.
11

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