Siemens SIMATIC Series Operating Instructions Manual page 173

Problem
USB device not responding
DVD drive does not open
SIMATIC IPC547G
Operating Instructions, 04/2020, A5E49948632-AA
Cause
USB ports are deactivated in the
BIOS Setup
Operating system does not support
XHCI
USB-2.0/3.0 device connected
although USB-2.0/3.0 is deactivat-
ed
Operating system does not support
the USB interfaces
The device is switched off or the
open/close button is disabled by a
software application.
Remedy
Use a different USB port or activate the port.
Activate the "PS/2 Emulation" setup parameter in the
"Advanced > USB Configuration" menu of the BIOS
Setup.
Activate the USB.
Activate the "Legacy USB Support" setup pa-
•
rameter in the "Advanced > USB Configuration"
menu of the BIOS Setup.
For other devices, you need the USB device
•
drivers for the required operating system.
Emergency removal of the data medium:
1. Switch off the device.
2. Insert a pointed object such as a straightened
paper clip into the emergency eject opening of
the drive and press gently until the front loader
opens.
3. Use your hand to pull the loader out further.
Technical support
A.2 Troubleshooting
173