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Westell Technologies IVX S-Class Administrator's Manual

Westell technologies 24 or 48-key digital feature phone administrator's manual ivx s-class
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Administrator's Manual
0450-0458
Rev. J

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Summary of Contents for Westell Technologies IVX S-Class

  • Page 1 Administrator’s Manual 0450-0458 Rev. J...
  • Page 2 Microsoft, Windows, NT and Outlook are registered trademarks of Microsoft Corporation. Velcro is a registered trademark of Velcro Industries B.V. Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Smart Jack is a trademark of Westell Technologies, Inc. Information contained herein is subject to change without notice.

  • Page 3: Table Of Contents

    Table of contents Administrator programming: An introduction...A.1 Administrator duties ...A.1 Feature Phone overlays ...A.3 Programming basics...A.3 System programming overview ...A.4 Programming keys...A.5 Entering alphanumeric characters...A.5 System fixed numbering plan...A.6 Remote setting of day, night, holiday and auto modes...A.7 Function 1: System parameters ...B.1 Function 13: Administrator password ...B.1 Function 14: System clock ...B.2 Function 17: System speed-dial...B.3...
  • Page 4 (This page included for pagination purposes only.)

  • Page 5: Administrator Programming: An Introduction

    IVX S-Class Administrator’s Manual Administrator programming: An introduction You can program an IVX S-Class system from a 24 or 48-Key Digital Feature Phone in the system (while the system is operating). Read the S-Class User’s Guide first. Programming features require a clear understanding of user interface and application.

  • Page 6: Voice Mail Features

    • Conference calling — Includes two conference bridges, and a conference may contain up to four parties, so the IVX S-Class system can support two conferences of four parties each. Analog phones on the system also may initiate conferences.

  • Page 7: Feature Phone Overlays

    IVX S-Class Administrator’s Manual Feature Phone overlays Each ESI Feature Phone comes with one overlay for the programmable feature keys. To order additional overlays, visit the DESI ® Windows -based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products, please consult the DESI Web site.

  • Page 8: System Programming Overview

    142 Automatic time setting 143 Clock adjustment (Generation II only) 17 System speed dial 3 Extension programming 32 Extension feature authorization IVX S-Class Administrator’s Manual 5 Voice mail programming 53 Guest/info mailboxes 55 Message notification options 551 Station delivery options...

  • Page 9: Programming Keys

    IVX S-Class Administrator’s Manual Programming keys During programming, the first line of the display will show the current item being programmed, and the second line will be the entry line. You can enter values as directed by the combination of the voice prompts and display.

  • Page 10: System Fixed Numbering Plan

    132–139 300–489 Note: If unsure whether your IVX S-Class system is Generation I or Generation II, consult your ESI Reseller. Alternatively, if you have physical access to the IVX S-Class system cabinet, see whether the text “Generation II” appears in small lettering on the cover’s label.

  • Page 11: Remote Setting Of Day, Night, Holiday And Auto Modes

    IVX S-Class Administrator’s Manual Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.
  • Page 12 Administrator programming: An introduction IVX S-Class Administrator’s Manual (This page included for pagination purposes only.)

  • Page 13: Function 1: System Parameters

    IVX S-Class Administrator’s Manual Function 1: System parameters Function 13: Administrator password This will display the existing password and prompt for entry of a new password. The password can be 2–8 digits long, followed by #. The default Administrator password is 4 5 6.

  • Page 14: Function 14: System Clock

    If the clock is running fast, select a negative value. Range: -2 to +5.5 minutes. Default: 0. Example: If the clock is running two minutes fast over a month, select -2 (minus two minutes).. IVX S-Class Administrator’s Manual ). Choosing ENABLE will allow Sunday).

  • Page 15: Function 17: System Speed-Dial

    IVX S-Class Administrator’s Manual Function 17: System speed-dial Up to 100 system speed-dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature.
  • Page 16 Function 1: System parameters IVX S-Class Administrator’s Manual This page included for pagination purposes only.)

  • Page 17: Function 3: Extension Programming

    6. External forwarding — Allows the station user to enable the off-premises “reach-me” feature. The off-premises reach-me feature allows a caller that has been forwarded to voice mailbox to be transferred to an outside number. See the IVX S-Class User’s Guide for more information about the off-premises reach-me feature.
  • Page 18 Range: 5–15. Default: 10. * An example of an analog phone. The system supports up to two auto-record licenses. Type Auto-record Attendant and is available only for users of VIP Professional and VIP PC IVX S-Class Administrator’s Manual Record threshold...

  • Page 19: Function 37: Rfid Programming

    IVX S-Class Administrator’s Manual Function 37: RFID programming This function relates to ESI Presence Management only, and covers several steps needed to: • Program RFID tags. • Access scheduling. • View tag numbers. • Set ESI Presence Management parameters. Note: For more information about ESI Presence Management, consult its Installation Manual (ESI # 0450-0792).
  • Page 20 7. Select AM or PM by pressing a scroll key. Press # to confirm. ACC SCHED1 MON DENY: 700 PM 8. Press # again to exit the function, or select another day of the week by using the scroll keys and then go back to step 4. IVX S-Class Administrator’s Manual...
  • Page 21 IVX S-Class Administrator’s Manual Function 372: RFID tag number programming As described earlier in this document, each electronic key has an embedded unique RFID tag number. This function is used to associate each RFID tag number to an extension or mailbox for Personal Call Routing and presence indication (except mailboxes).
  • Page 22 ESI Presence Management RFID Reader. Use the scroll keys to enable or disable time and attendance records, and press # to confirm. Default: Disabled. IVX S-Class Administrator’s Manual It plays this prompt: “Welcome”...
  • Page 23 IVX S-Class Administrator’s Manual Function 375: RFID Reader parameters This function is used to adjust the doorphone speaker volume of each RFID Reader. 1. Enter the extension number of the RFID Reader. EPM READER SET EXT: 2. Select the volume level by using the scroll keys.
  • Page 24 Function 3: Extension programming IVX S-Class Administrator’s Manual (Page inserted for pagination purposes only.)

  • Page 25: Function 5: Voice Mail Programming

    To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for IVX S-Class to consider the mailbox active.

  • Page 26: Broadcast Mailbox

    Default: ID9999 (automatic disconnect). Broadcast mailbox Note: For S-Class systems with voice mail and auto attendant. Not available on IVX S-Class with Integrated Answering Machine. Mailbox 500, the broadcast mailbox, is a special mailbox that can be used to leave messages for all of the system’s digital station users (extensions 100–131 on Generation II;...

  • Page 27: Function 55: Message Notification

    IVX S-Class will call or page when the first new message has been left in a mailbox and will repeat (at the interval of minutes programmed in this function) until the new message(s) have been deleted, saved or moved.
  • Page 28 1. CO line access — Enter the CO line group (9, 8 or 7) that is to be accessed for delivery. Default: 9. 2. Pager dialing pause — When paging, IVX S-Class will send the mailbox number to be shown in the pager’s display. To allow time for the paging service to answer, enter the pause, in seconds, to occur between when IVX S-Class dials the pager number and when it then dials the mailbox number.

  • Page 29: Function 56: Cascade Notification Mailboxes

    Note: Not available on IVX S-Class with Integrated Answering Machine. In addition to individual mailbox paging, IVX S-Class can support up to 10 cascade notification mailboxes (520–529). These can be assigned to anyone who requires escalating levels of notification beyond the single level available in all user mailboxes.
  • Page 30 Function 5: Voice mail programming IVX S-Class Administrator’s Manual This page included for pagination purposes only.

  • Page 31: Function 6: Recording

    IVX S-Class Administrator’s Manual Function 6: Recording Function 61: Re-record main greeting The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm.

  • Page 32: Function 62: Record Directory Names

    Each programming step is defined as follows: 1. Extension number — Enter the extension number for the directory name. 2. Record name — Press 1 to begin recording and press 1 again when finished. IVX S-Class Administrator’s Manual Recorded name Frank Jones...

  • Page 33: Function 63: Message-On-Hold (Moh) Programming

    IVX S-Class Administrator’s Manual Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory.
  • Page 34 Function 6: Recording IVX S-Class Administrator’s Manual (This page included for pagination purposes only.)

  • Page 35: Feature Description: Smdr

    IVX S-Class Administrator’s Manual Feature description: SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone system’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. SMDR data will be stored temporarily if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the serial port).

  • Page 36: Csv Smdr Format

    SMDR IVX S-Class Administrator’s Manual CSV SMDR format ® The comma-separated value (CSV) format is readable from within Microsoft Excel and other spreadsheet applications. Note: The CSV format does not support account codes (see page F.4). A CSV record is output for each completed call, and represented as follows (word-wrapped): Format: "T","MMDDYYYY","HHMMSS","HHMMSS","NNN","XXXXXXXXXX.

  • Page 37: Reporting Conventions And Rules

    IVX S-Class Administrator’s Manual Reporting conventions and rules • Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension.

  • Page 38: Smdr Format When Using Account Codes

    • Account 1234500010, for a 27-minute call (between 9:33:00 and 10:00:00). • Account 1234500050, for a 56-minute, 22-second call (between 10:00:00 and 10:56:22). There’s no indication in the SMDR record if an incorrect account number was used. IVX S-Class Administrator’s Manual AAAAAAAAAA 1234500001...
  • Page 39 Index Access schedules, C.3 Administrator duties, A.1 Alphanumeric characters, entering, A.5 Broadcast mailbox, D.2 Day/night/holiday modes, A.7 Remote setting, A.7 Entering programming mode, A.3 ESI Presence Management, C.3 ESI Presence Management RFID Reader Parameters, C.6 Esi-Dex, B.3 System speed-dial, C.1 Functions Function 1 —...
  • Page 40 Integrated Answering Machine, D.2 Message notification,...
  • Page 41 www.esi-estech.com...

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