Warranty And Support; Troubleshooting - Philips VisaCare Prestige SC6250 Manual

Warranty and support

Troubleshooting

Problem
I do not know if the
appliance is suitable for
use on my skin.
The appliance does not
charge.
The appliance does not
work anymore.
The appliance does not
work when it is charging.
- This symbol means that this product contains a built-in rechargeable
battery which shall not be disposed of with normal household waste
(2006/66/EC). We strongly advise you to take your product to an official
collection point or a Philips service centre to have a professional remove
the rechargeable battery.
- Follow your country's rules for the separate collection of electrical and
electronic products and rechargeable batteries. Correct disposal helps
prevent negative consequences for the environment and human health.
If you need information or support, please visit www.philips.com/support or
read the international warranty leaflet.
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Solution
Please check if the appliance is suitable for your skin (see
'Contraindications and other warnings').
Make sure the socket to which you connect the appliance is live. Check if
the voltage indicated on the appliance corresponds to the local mains
voltage. Check if you have placed the appliance in the stand properly. If
you use a socket in a bathroom cabinet, you may need to switch on the
light to activate the socket. If the light on the appliance still does not light
up or if the appliance still does not charge, contact the Philips Consumer
Care Center in your country.
Charge the appliance according to the instructions in this user manual.
Check if there is a power failure and if the wall socket is live. Check if the
charging light on the appliance lights up to make sure the appliance is
charging. Make sure that you have pressed the on/off button properly. If
the appliance still does not work, contact the Philips Consumer Care
Center in your country.
This is a safety measure. The appliance is not intended to work when it is
charging. Let the appliance charge approximately 1 hour for a 5-minute
session.
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