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Table of Contents
Troubleshooting
Related Manuals for VTech mi6877
Summary of Contents for VTech mi6877
- Page 1 User’s Manual w w w . v t e c h p h o n e s . c o m Models: mi6897/6877...
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Page 2: Table Of Contents
Parts checklist for mi6897 . . . . . . . . . . . . . . . 4 Parts checklist for mi6877 . . . . . . . . . . . . . . . 5 Installation . - Page 3 Table of contents Answering system operation . . . . . . . . . . . . . . 32 Turn the answering feature on and off . . . . . . . . 32 Day and time announcements .
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Page 4: Need Help
NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone . Please take the time to review thoroughly to ensure proper installation so you can enjoy the benefits of this VTech innovative and feature rich product . -
Page 5: Getting Started
0 . Wall mount bracket . User’s manual To purchase replacement batteries, visit us on the web at www . v techphones . com or call VTech Communications, Inc . at -800-595-95 . In Canada, contact VTech Telecommunications Canada Ltd . at www . -
Page 6: Parts Checklist For Mi6877
Getting started Parts checklist for mi6877 . Telephone base 2 . Handset 3 . Wall mount bracket 4 . Telephone line cord 5 . Quick start guide 6 . Belt clip 7 . Telephone base power adaptor 3 . Wall mount 8 . -
Page 7: Installation
Installation Choose a location For optimal performance of your cordless • Use only the telephone system: VTech battery . Choose a central location for the pack supplied telephone base . with your phone . 2 . Install your phone(s) as far away as •... -
Page 8: Connect Power To Telephone Base/ Handset Chargers
AC power outlet www.vtechphones.com • If the battery has not been charged, place the handset in the telephone base, and allow it to charge for at least 6 hours . • Use only the VTech power supply provided with your telephone . -
Page 9: Check Battery Indicator
Installation Check battery indicator If you see WARNING CHECK BATTERY! on the handset display, it indicates one of the following: . There is no battery in your handset . You need to install the supplied battery into your handset (see •... -
Page 10: If You Subscribe To Dsl Service (Optional)
Installation If you subscribe to DSL service (optional) If you hear interference during conversations and/or your caller ID features are not functioning properly, install a noise filter to the telephone line between the telephone base and the telephone line jack. Contact your DSL provider to obtain a noise filter. - Page 11 Wall mounting (optional) The wall mount brackets are designed for use on standard wall mount plates only . . Follow the instruction on page 7 to connect the power to telephone base and phone line . 2 . Line up the tabs on the wall mount adapters with the holes at the bottom of the telephone base . Snap the wall mount bracket firmly in place.
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Page 12: Registration
Registration The mi6877 comes with one registered handset (named Handset 1) . Additonal handsets will be assigned numbers in the order they are registered (Handset 2, 3, 4) . You can register a maximum of four handsets . The mi6897 comes with three registered handsets (named Handset 1, 2, and 3) . You can register one additional handset, which will be named Handset 4 . -
Page 13: To De-Register All Handsets
Registration If you are replacing a handset on a system that has the maximum number of registered handsets or wish to change the assigned handset number of your registered handsets, you must first de-register the handsets, then re-register all handsets . •... -
Page 14: Handset Layout
Handset layout . Earpiece 2 . CID/ 3 . Headset jack (2 .5mm) 4. Talk/flash 5 . Dialing keys (0-9, *, #) 6 . Redial/pause 7 . Mute/remove 8 . LCD display 9 . Menu/select 0 . Directory/ . Volume (on side of handset) 2 . -
Page 15: Telephone Base Layout
Telephone layout . In use indicator 2 . Charging indicator 3 . Speaker 4 . Setup 5 . Intercom/find handset 6 . Repeat 7 . Play/stop 8 . Skip 9 . Time/set 0 . Change . Dialing keys (0-9, *, #) 2 . -
Page 16: Basic Operation
Visual indicators Handset icons Icon Description MUTE • Turns on when the microphone is muted . • Turns on when missed calls have not been reviewed . • Turns on when the handset ringer is off . • Low battery indicator or charging indicator . Base icons Icon Description... -
Page 17: Handset Leds
Visual indicators Handset LEDs Base LEDs IN USE CHARGE MUTE ANS ON/OFF Description • On when handset speakerphone is in use . Description • On when base speakerphone is in use . • On when the phone is being used . •... -
Page 18: Telephone Operation
Telephone operation Making calls From the Handset: • Press (or SPEAKER to use the handset speakerphone feature), then dial the phone number . -OR- Dial the phone number first, then press • To end your call press OFF or place the handset in its base . From the telephone base: •... -
Page 19: Mute
Telephone operation Redial • When the handset is idle, press REDIAL/PAUSE to display the last telephone number dialed from the handset (up to 32 digits) . Use or • If the redial to scroll through the last five numbers dialed. When the beginning memory is empty, or the end of the redial list is reached, a double beep will sound . -
Page 20: Call Forward
Telephone operation • Press , SPEAKER, INT or any dialing key on the other handset (or SPEAKER or INT/FIND HANDSET on the base) to answer the intercom call . The screen will display: • To end the call, press INT, or OFF on either handset (or CLEAR on the base), or place the handset back in its telephone base . -
Page 21: Call Transfer
Telephone operation Call transfer An external call can be transferred from base to handset, handset to handset, or handset to base . • The person at a handset or base can transfer an external call to another handset or base by •... - Page 22 Telephone operation -OR- • Press * or wait 3 seconds you can page all handsets • All handsets will ring and the screen on the handsets and the telephone base will display (for example): • To cancel the page at the handset, press pad key (0-9, *, #) on the handset, or press INT/FIND HANDSET at the base .
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Page 23: Directory
Directory Your phone can store up to 50 entries (numbers with names) in memory . Each memory location can hold up to 32 digits for the number and 6 characters for the name . • All handsets and Store a new entry the base share a •... -
Page 24: Characters By Number
Directory Characters by number Pressing any particular key causes different characters to be displayed in the following order: Characters by number of key presses ‘ space & www.vtechphones.com... -
Page 25: Review And Dial Entries
Directory Review and dial entries • Press MENU on the handset or telephone base, with DIRECTORY highlighted, press SEL . With REVIEW in the first line, press • When reviewing SEL . the directory, the second line - OR - of the display With the handset or telephone base idle, press will show the... -
Page 26: Delete A Directory Entry
• Press MUTE/REMOVE on the handset (or DELETE on the telephone base) to delete the entry. A confirmation tone will sound . • The handset or telephone base will then advance to the next entry, if any . EDIT NAME VTECH COM_ www.vtechphones.com... -
Page 27: Caller Id
Caller ID Caller ID - call waiting with CID Your phone is capable of displaying the number of the caller before the call is answered (caller ID or CID) . If the number is already in the • Due to regional directory, the name of the caller will also be displayed . -
Page 28: Review Caller Id
Caller ID Review caller ID When the handset or base is idle (off), press the caller id review mode . -OR- • With the handset or base idle (off), press MENU . to scroll to CALL LOG . • Press •... - Page 29 • If the number already exists in the directory, the entry will not be stored, and the screen will show: • If the directory is full, the screen will show: www.vtechphones.com EDIT NAME VTech Com_ ENTER NUMBER 800-595-9511_ UNABLE TO SAVE ALREADY SAVED...
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Page 30: Dial From Caller Id
Caller ID Dial from caller ID • Follow the steps in Review caller ID (page 27) to find the entry to be dialed . • To change how the number will be dialed, press # repeatedly to scroll through the various dialing options . The dialing options are: •... -
Page 31: Telephone Settings
Telephone settings Ringer volume • With the handset or base in idle (off) mode, press MENU then • The handset will press not ring when a • Press SEL. You will hear a sample of the ringer . call comes in if •... -
Page 32: Language
Telephone settings Language • From the idle (off) mode, press MENU then press LANGUAGE is displayed . • Press SEL . Press to choose between ENGLISH, FRENCH or SPANISH . • Press SEL to confirm. (The language is preset to English.) Clear voicemail •... -
Page 33: Answering System Operation
Answering system operation Your answering system has approximately 5 minutes of recording time, and it can record up to 99 messages . Each message is limited to four minutes . Turn the answering feature on and off • When your answering system is powered off,... -
Page 34: To Check Day And Time
Answering system operation Before using the answering system, you should follow the steps to set the day and time, so messages are dated correctly . Each time you press and release the CHANGE button on the telephone base, the day, hour, minute, or year advances by one unit . When you hear the correct setting, press TIME/SET to move to the next setting . -
Page 35: Outgoing Announcement
Answering system operation Menu features System announces • Caller ID provides “Announcements” the time and date . Set the year so that the day of the “Remote access code” week can be set from the caller “Message alert” ID information . “Announcement only”... -
Page 36: Listen To Outgoing Announcement
Answering system operation 4 . Press PLAY/STOP when you have finished recording. The system will play back your recorded message and then save it . Listen to outgoing announcement . Press SETUP. 2 . Press PLAY/STOP / . Delete outgoing announcement . -
Page 37: Announcements
Answering system operation Announcements . When playback begins, the total number of messages will be announced . 2 . Before each message, the day and time it was received will be announced . • The number of messages in the 3 . -
Page 38: Record And Play Memos
Answering system operation Record and play memos Memos are messages recorded by you or other household members intended for yourself or anyone else who uses the answering system . They are saved, played back, and deleted like incoming messages from other callers . Record a memo . -
Page 39: Set Remote Access Code
Answering system operation Set remote access code . Press SETUP twice, the system will announce “Remote access code. To change the setting, press CHANGE.” 2 . Because the remote access code was set to 9 at the factory, press CHANGE, the system announces “19.”... - Page 40 Answering system operation Purpose Press Action Play all messages in the mailbox Play new messages in the mailbox Delete a message Delete all old messages Repeat a message Repeat the previous message Stop Skip a message Review announcement Listen to new messages . If there are no new messages, all messages will be played back .
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Page 41: Message Alert
Answering system operation Purpose Record announcement • Your phone may not respond to remote access commands if Record memo tones produced by the telephone from which you are calling are Review remote access code too short . Hold Change remote access code the buttons down longer if this Turn system off... -
Page 42: Announcement Only Mode
Answering system operation When the message alert function is turned on, the telephone base beeps every 0 seconds, and PLAY/STOP and the number of messages in the oval message window flash when there are new messages . If PLAY/STOP / and the number in the message window are on steadily, there are no new messages . -
Page 43: Call Screening
Answering system operation Call screening If you wish to review caller ID or listen to caller’s leaving their message before choosing to answer a call, follow these steps: • While the . Set the playback VOL on the telephone base to a level greater than one on telephone base the message window by pressing in idle (off) -
Page 44: Message Window Displays
Answering system operation Message window displays Display Explanation No messages . - 98 Total number of messages and memos, or message number currently playing . Number flashes if there are new messages. - 8 Playback or ringer volume level selected when VOL 0 - 99 Current remote access code while setting - 99 (counting) -
Page 45: Headset Operation
Headset operation Headset jack You can use this telephone handsfree when you install any VTech 2 .5 mm • To purchase a headset, purchased separately . headset, visit us on Plug the headset into the jack located the web at www . -
Page 46: Batteries
Batteries Battery care and performance After the battery is fully charged, you can expect the following performance: Operation While in use (talking) While not in use (standby*) * Handset is off the telephone base or charger but not in use . •... -
Page 47: Additional Information
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at -800-595-95 . In Canada, call VTech Telecommunications Canada Ltd . at -800-267-7377 . - Page 48 Troubleshooting Problem Suggestion I cannot dial out . • Make sure you have a dial tone before dialing. The handset may take a second or two to find the telephone base and produce a dial tone . This is normal . Wait an extra second before dialing .
- Page 49 Troubleshooting Problem Suggestion UNABLE TO CALL • Move the handset closer to the telephone base . You might have moved out of range . TRY AGAIN displays • If the handset is in its telephone base and the charging light does not light, refer to the charge on my handset .
- Page 50 Troubleshooting Problem Suggestion I get noise, static, • Other cordless phones and 802 . wireless routers that are used for home computer networks both use internal radios to communicate . The radios may interfere with one another . You can or weak signal even improve the performance of your cordless phones and your router by: when I’m near the...
- Page 51 Troubleshooting Problem Suggestion My handset does not • Make sure you have the ringer activated . Refer to the section(s) on ringer selection in this ring when I receive user’s manual . a call . • Make sure the telephone line cord is plugged firmly into the telephone base and the telephone jack .
- Page 52 Troubleshooting Problem Suggestion My calls fade or cut in • Other electronic products can cause interference with your cordless phone . Try installing and out while I’m using your phone as far away from these types of electronic devices as possible: wireless routers, my handset .
- Page 53 Troubleshooting Problem Suggestion My Caller ID isn’t • Caller ID is a subscription service . You must subscribe to this service for this feature to work working . on your phone . • Your caller must be calling from an area that supports caller ID . •...
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Page 54: Troubleshooting
Troubleshooting Problem Suggestion I lost a handset and • Press and hold INT/FIND HANDSET on the main telephone base for 0 seconds . just bought a new one . • When the IN USE light starts to flash, release the INT/FIND HANDSET button . How do I register the •... -
Page 55: Maintenance
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product . If we repair this product, we may use new or refurbished replacement parts . If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design . VTech will return repaired or replacement products to you in working condition . -
Page 56: Warranty
• If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity . You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty . -
Page 57: Important Safety Instructions
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: . Read and understand all instructions . 2 . Follow all warnings and instructions marked on the product . 3 . -
Page 58: Fcc, Acta And Ic Regulations
FCC criteria . The handset may be safely held against the ear of the user . The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more . If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip . -
Page 59: The Rbrc ® Seal
VTech product service centers . Please call -800-8-BATTERY ® battery recycling and disposal bans/restrictions in your area . VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources . -
Page 60: Technical Specifications
Technical specifications Enhanced 5 .8GHz technology–your phone operates on a dual band transmission that combines the best of 5 .8GHz and 2 .4GHz technologies, providing enhanced performance over standard cordless telephones . Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Telephone base: 5725-5850 MHz Handset: 2400-2483 .5 MHz Receive Frequency... -
Page 61: Index
Index Additional information 47 Adjusting handset volume 7 Announcement only mode 4, 43 Announcements 36 Answering calls 7 Answering system operation 32–43 Basic operation 5 Batteries 45 Battery care and performance 45 Belt clip 9 Caller ID 26–29 Caller ID - call waiting with CID 26 Call forward 9 Call screening 42 Call transfer 20... -
Page 62: Visual Indicators
Message window displays 43 Mute 8 Number of rings 42 Options during playback 36 Outgoing announcement 34 Parts checklist for mi6877 5 Parts checklist for mi6897 4 Record outgoing announcement 34 Record the announcement only message 4 Redial 8 Registration –2... - Page 63 VTECH TELECOMMUNICATIONS LTD . A member of THE VTECH GROUP OF COMPANIES . Distributed in the U .S .A . by VTech Communications, Inc . Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada Ltd ., Richmond, B .C .