Hp Hardware Support Services - HP ProLiant ML110 G1 User Manual

NOTE:
For continuous quality improvement, calls may be recorded or monitored.
Be sure to have the following information available before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Applicable error messages
• Operating system type and revision level
• Detailed, specific questions

HP hardware support services

HP Instant Support Enterprise Edition (ISEE) provides proactive remote
monitoring, diagnostics, and troubleshooting to help you enhance
the availability of your servers, as well as storage and network
devices. The ISEE software is located on the storage server in the
c:\hpnas\components\ISEE folder. For more information, go
to the HP web site:
10707-0-0-225-121.aspx.
HP Services provides service tools that notify you when a significant
system event has or will occur. These tools, WEBES System Event
Analyzer (SEA) and OSEM, are used both as part of the ISEE remote
service offering and as standalone tools for HP service customers. They
are designed to send a notification only when an event or series of
events has occurred that require service action. They are not intended
to be real-time system state monitors that trigger with every event.
Most system components have the capability of sending hundreds of
state events during normal operation. SEA and OSEM are designed
to filter these component events, and only notify customers and/or
HP Services when action needs to be taken to resolve or prevent an
outage. As designed, they will not report all events. Other utilities are
available to monitor real time system state. The software is located on
the storage server in the c:\hpnas\components\ISEE\OSEM and
c:\hpnas\components\ISEE\WEBES folders.
NOTE:
This feature is only available on the 300 or 500 series ProLiant storage
servers.
http://h20219.www2.hp.com/services/cache/
HP ProLiant Storage Server user guide
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