Calling For Assistance; Technical Support - Siemens CLINITEK Status+ Operator's Manual

The following table contains the issues that can occur when you
operate the analyzer.
Description
Display shows dashes
Test table movement is
irregular or slow

Calling for Assistance

If your CLINITEK Status+ analyzer displays corrective actions for a
detected problem, carry out the instructions provided before you call
for assistance. If your actions do not correct the problem or the
instructions do not display, contact your local technical support
provider or distributor.

Technical Support

When you call for assistance about an error message, have the
following items ready. These items help the technical support
representative work on the issue as quickly as possible.
• Error number
• Completed problem list (see Problem List‚ page 77)
76
Action
Dashes in a field indicate where you
disabled a an option.
Dashes also display when you exclude
urinalysis tests for chemistries from the
test results.
You can write the information on the
blank lines in the test result printout, if
needed.
Heavy buildup of dried urine on the test
table.
• Clean the test table and insert as
described in Section 4,
Maintenance, Weekly Cleaning of
the Test Table and Test Table Insert‚
page 57.
Low battery power.
• Replace the batteries as described
in Section 4, Maintenance,
Changing the Batteries‚ page 63.
CLINITEK Status+ Analyzer Operator's Guide