Troubleshooting - Philips 5000 Series User Manual

7 Troubleshooting

Warning
• R isk of electric shock Never remove the
casing of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this product,
check the following points before you
request service.
If you still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the SoundBar do not work.
• Disconnect the SoundBar from the
power supply for a few minutes, then
reconnect.
Sound
No sound from SoundBar speakers.
• Connect the audio cable from your
SoundBar to your TV or other devices.
• Reset your SoundBar to its factory
settings.
• On the remote control, select the
correct audio input.
• Make sure that the SoundBar is not
muted.
Distorted sound or echo.
• If you play audio from the TV through
the SoundBar; make sure that theTV is
muted.
Bluetooth
A device cannot connect with the
SoundBar.
• The device does not support the
compatible profiles required for the
SoundBar.
• You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to enable
the function.
• The device is not correctly connected.
Connect the device correctly, (see 'Play
audio through Bluetooth' on page 10)
• The SoundBar is already connected
with another Bluetooth device.
Disconnect the connected device, then
try again.
Quality of audio play from a connected
Bluetooth device is poor.
• The Bluetooth reception is poor Move
the device closer to the SoundBar,
or remove any obstacle between the
device and the SoundBar
The connected Bluetooth device connects
and disconnects constantly.
• The Bluetooth reception is poor Move
the device closer to the SoundBar,
or remove any obstacle between the
device and the SoundBar.
• Turn offWi-Fi function on the
Bluetooth device to avoid interference.
• For some Bluetooth, the Bluetooth
connection can be deactivated
automatically to save powerThis does
not indicate any malfunction of the
SoundBar.
EN 13