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TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If the appliance does not function properly or does not function at all, check the
following before you call for service:
Diagnosing Problems
Symptoms
The drawer does
not open.
Draining starts
when pressing
Start/ Pause
button.
Rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaks every
load
Excessive sudsing
Reason
Power failure, or the power
cord was pulled out during
washing.
Baby Care or Tub Clean
programmes were operated.
The Start/Pause button is
pressed during washing.
Foreign objects, such as
keys, coins, or safety pins
may be in drum.
Heavy wash loads may
produce a thumping sound.
Wash load may be out of
balance.
Packaging materials were not
removed.
Wash load may be unevenly
distributed in the drum.
Not all leveling feet are
resting firmly and evenly on
the floor.
Floor not rigid enough.
Hoses not installed correctly.
Too much detergent or
incorrect detergent.
Solution
• After providing the power again, press the
Power button with the control panel of
Main Washer or the remote control.
• For safety reasons, the drawer may not
open when the washing machine is at
a high temperature inside. This is not a
malfunction, and the drawer will open
after a period of time.
• When pressing the Start/Pause button
during washing, the drawer is unlocked
after drainage for safety.
• Stop washing machine, check drum for
foreign objects. If noise continues after
washing machine is restarted, call for
service.
• If sound continues, wash load is probably
out of balance. Stop and redistribute wash
load.
• Pause the cycle and redistribute the load
after the door unlocks.
• Remove packing materials.
• Pause the cycle and redistribute the load
after the door unlocks.
• See Leveling the Appliance in the
Installation section.
• Make sure that the floor is solid and does
not flex.
• Check all fill and drain hose connections
to ensure that they are tight and secure.
• Reduce the amount of detergent for
lightly soiled laundry. If you use too much
detergent, excessive bubbles will remain
after rinsing.
EN
35
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