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E xample:
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S olution: Recalibrate
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F rom the Quick Scan Center, click
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P roblem: No Auto-rotation
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D escription
C lear images are not automatically rotated.
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S olution: Recalibrate
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F rom the Quick Scan Center, click
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P roblem: Little Data Population in the Receipt Grid
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D escription
O nly one field on average is being recognized even on clean, typical
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receipts.
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S olution: Recalibrate
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F rom the Quick Scan Center, click
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P roblem: No Data Population in the Receipt Grid
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D escription
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N o fields (e.g. date or amount) are recognized on any receipts.
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S olutions
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1.
I f the software does not appear to be populating receipt or business card data
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after a scan, the scanner may not be providing a usable image to the OCR
engine. You may need to recalibrate your scanner. From the Quick Scan
C alibrate
Center, click
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2.
F or Windows XP users only: if the image is clear and the
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appears to take a long time, this problem may be caused by a conflict between
the OCR engine and a Windows component called Data Execution Prevention. If
you're using global Data Encryption Prevention, you must add NeatWorks.exe
to the list of exemptions. You may do this by going to
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C alibrate
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C alibrate
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C alibrate
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a nd follow the on-screen instructions.
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a nd follow the on-screen instructions.
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a nd follow the on-screen instructions.
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a nd follow the on-screen instructions.
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s canning
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C ontrol Panel ->
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process
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