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Symptom
• All LEDs on Local Extender are
off.
• Status LEDs on both the Local
and Remote Extender units are
blinking.
• Host LED is blinking on one or
both units.
• Host LED on Local/Remote
Extender is off.
• All LEDs on both the Local and
Remote Extender units are on
but the USB device does not
operate correctly, or is detected
as an "Unknown Device" in the
operating system.
Multimode
Fiber Class
Up to 50m with USB 3.0 storage type devices; 100m or
more is achievable when using USB 3.0 bulk traffic cameras.
Troubleshooting Tips
Possible Solutions
• Ensure that the USB connection between the Local
Extender and host computer is properly installed.
• Move the USB connector to another USB port on the host
computer.
• Ensure that the AC power adapter is properly connected
to the Remote Extender.
• Test with a different USB 3.0 device.
• Ensure that the host computer supports USB 3.0.
• Ensure the Remote Extender is connected to a USB 3.0
port. The centre of the port should be blue. Another color,
such as black usually indicates a USB 2.0 port.
• Verify that a LC multimode fiber optic cable is connected
between the Local and Remote Extender units.
• Connect a fiber optic patch cord between the Local and
Remote Extender units. Recheck operation of the system.
• Verify suspend mode has been disabled on the computer.
• Power cycle the Local and Remote Extender, and the
devices connected to the Remote Extender.
• Disconnect all USB 3.0 devices from remote and local
extender, reconnect all USB 3.0 devices.
• Verify power supply is functional.
• Verify the USB 3.0 device is operational, bypass the
extenders and test direct to the USB 3.0 port on the
computer.
• Test the extender set with another USB 3.0 device.
• Verify the device supports USB 3.0.
Cameras
OM2
OM3
Storage
50m
50m
100m
50m
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