Gaggia Adapting System Is Not Yet Finished; The Aquaclean Is Not Prepared Before Placement; Coffee Beans Are Trapped Underneath The Water Tank - Gaggia Velasca Black Troubleshooting Manual

DISPENSING
No coffee nor hot water is coming out of my GAGGIA espresso machine

GAGGIA adapting system is not yet finished

When using your GAGGIA espresso machine for the first time, make sure that you fully run the GAGGIA adapting system. This
system will automatically adjust the preferred coffee volume. Brew 2 or 3 more cups to fully complete the cycle.

The AquaClean is not prepared before placement

It might happen that the AquaClean filter is not well prepared. Follow these steps to see if the filter is installed correctly.
1. Remove and empty the water tank
2. Remove the filter from the water tank.
3. Immerse the filter upside down in cold water until it is completely filled with water (watch below video)
4. Place back the filter and fill the water tank
5. Dispense 2-3 cups of hot water followed by an espresso
Did this not solve the issue? Remove the filter from the water tantk and try step 4 again. If you can complete step 4 without any
trouble, the filter might be clogged and needs to be replaced. Please contact us for further help.

Coffee beans are trapped underneath the water tank

Check to see if coffee beans are trapped underneath the water tank. If so, remove the beans:
1. Remove the water tank
2. Remove any beans that are located at the bottom of the water tank compartment (see image below)
3. Place the water tank back in position
4. Restart the machine by turning it off and on again