Troubleshooting - Lenovo Q24h-10 User Manual

Troubleshooting

If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before
calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.
Table3-2.Troubleshooting
Problem
The words" Input
Not Supported"
are shown on the
screen, and the
power indicator is
flashing white.
The image quality
is unacceptable.
The power
indicator is not lit
and there is no
image.
Possible cause Suggested action
The system is set ● If you are replacing an old
to a display mode monitor, reconnect it and
which is not adjust the display mode to
supported by the within the specified range for
monitor. your new monitor.
● If using a Windows system,
restart the system in safe
mode, then select a
supported display mode for
your computer.
● If these options do not work,
contact the Customer
Support Centre.
The video signal Be sure the signal cable is
cable is not firmly plugged into the system
connected with the and monitor.
monitor or system
completely.
The color settings Select another colour setting
may be incorrect. from the OSD menu.
● The monitor's ● Be sure the power cord is
power switch is connected properly.
not switched on.
● Be sure the outlet has power.
● The power cord is
● Power on the monitor.
loose or
● Try using another power
disconnected.
cord.
● There is no power
at the outlet.
● Try using another electrical
outlet.
Reference
"Selecting a supported
display mode" on page
2-7
"Connecting and turning
on your monitor" on
page 1-3
"Adjusting your monitor
image" on page 2-3
"Connecting and turning
on your monitor" on
page 1-3
Chapter 3. 3-2