Service & Customer Care; Troubleshooting Guide - Kenwood Multipro Excel FP980 Series Manual

all other parts
G Wash by hand, then dry.
Alternatively they are dishwasher safe and can be washed on the top rack of
G
your dishwasher. Avoid placing items on the bottom rack directly over the
heating element. A short low temperature (Maximum 50°C) programme is
recommended.
item
main, midi & mini bowl, lid, pushers, spatula
liquidiser glass goblet, lid, filler cap
blade unit and seal for liquidiser and mill
glass mill jar
knife blades, dough tool, maxi blend canopy
whisk beaters
whisk drive head
discs
citrus press
centrifugal juicer
weighing tray
detachable drive shaft
juicer drive adaptor
service & customer care
If the cord is damaged it must, for safety reasons, be replaced by Kenwood
G
or an authorised Kenwood repairer.
G If you experience any problems with the operation of the
processor, before calling for assistance refer to the

troubleshooting guide.

UK
If you need help with:
G Using your appliance
Servicing or repairs (in or out of guarantee)
G
call Kenwood on 023 92392333 and ask for customer care. Have your
model number ready - it's on the underside of the appliance.
spares and attachments
G
call 0870 2413653.
other countries
Contact the shop where you brought the appliance.
troubleshooting guide
Problem
The processor will not operate
Processor stops or slows
during processing
Poor performance of
tools/attachments.
Weighing function
Display screen freezes on [- - - -] Quantity weighed too small.
Weight changed on display
screen
Power On light flashing
Auto and Power On light
flashing
suitable for
dishwashing













Cause
No power - power on light not lit.
Bowl not locked on correctly.
Lid not locked correctly.
Large pusher not fitted.
Overload protection operated.
Processor overloaded or overheated during
operation.
Maximum capacity exceeded.
Refer to hints in relevant "using the attachment" section. Check attachments are assembled correctly.
Power unit moved during operation.
Normal operation
The light will flash if the bowl, lid, liquidiser or
mill are not fitted to the power unit or not locked in
place correctly.
Normal operation
The light will flash if the
Auto selected but interlocks not engaged.
Designed and engineered by Kenwood in the UK
G
G Made in China
IMPORTANT INFORMATION FOR CORRECT DISPOSAL OF THE
PRODUCT IN ACCORDANCE WITH EC DIRECTIVE 2002/96/EC.
At the end of its working life, the product must not be disposed of as urban
waste.
It must be taken to a special local authority differentiated waste collection centre
or to a dealer providing this service.
Disposing of a household appliance separately avoids possible negative
consequences for the environment and health deriving from inappropriate
disposal and enables the constituent materials to be recovered to obtain
significant savings in energy and resources. As a reminder of the need to
dispose of household appliances separately, the product is marked with a
crossed-out wheeled dustbin.
guarantee UK only
If your food processor goes wrong within one year from the date you bought
it, we will repair it (or replace it if necessary) free of charge provided:
you have not misused, neglected, or damaged it;
G
G it has not been modified (unless by Kenwood);
it is not second hand;
G
it has not been used commercially;
G
you have not fitted a plug incorrectly; and
G
you supply your receipt to show when you bought it.
G
This guarantee does not affect your statutory rights.
Solution
Check processor is plugged in.
Check bowl is located and interlocked correctly and the handle is situated
towards the right hand side.
Check that the lid interlock is located correctly into the handle area.
Fit the large pusher.
The processor will not operate if the bowl, lid or large pusher
are not interlocked correctly.
If none of the above check the fuse/circuit breaker in
your home.
Switch off, unplug and allow the appliance to cool down for approximately
15 minutes.
Refer to the speed chart for maximum capacities to process.
Use teaspoon and tablespoon measures for very small quantities.
Do not move unit during use.
Zero the display before weighing next ingredients.
Check interlocks are engaged correctly.
Check interlocks are engaged correctly or press the Auto button to switch
off the Auto function.
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