Something Not Working; Customer Care - Tricity Bendix TM 310 W Operating & Installation Instructions Manual

Something Not Working

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
Symptom
The tumble dryer does not start
Drying takes too long or laundry is not
dry enough.
If after the above checks, there is still a fault, call your local Tricity Bendix Service Force Centre.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Tricity Bendix Service Force Centre by
telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre
and further information about Service Force, please
visit the website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you
have read the details under the heading "Something
Not Working".
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance
(found on the rating plate - see picture on page 4).
5. The purchase date
Possible causes
•
The door(s) has(have) not been closed.
•
The plug is not properly inserted in the power socket.
•
There is no current at the socket.
•
The main fuse or the fuse in the plug has blown.
•
The selector dial is not set correctly.
•
The Start Button has not been depressed.
•
The water reservoir is full or not properly inserted
(the pilot light "full tank" is on ).
•
The laundry has not been spun properly.
•
The filters and/or the condenser are clogged up.
•
The water reservoir is full or not correctly inserted.
•
The room temperature is too high.
•
The selected time or drying sector was not suitable
for the laundry.
•
The "low heat" function has been selected.
•
There is too much laundry inside the appliance.
•
The dryer is not correctly installed.

Customer Care

For general enquiries concerning your Tricity Bendix
appliance or for further information on Tricity
Bendix products, please contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
Tricity Bendix
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 950950*
* calls to this number may be recorded for training
purposes.
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