Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate diagnosis by
an LG Electronics customer information center when the
appliance malfunctions or fails. Use this function only
to contact the service representative, not during normal
Press the Power button to turn on the washing
machine. Do not press any other buttons or turn
the cycle selector knob.
When instructed to do so by the call centre, place
the mouthpiece of your phone close to the Power
Press and hold the Temp. button for 3 seconds,
while holding the phone mouthpiece to the icon or
Keep the phone in place until the tone transmission
has finished. Time remaining for data transfer is
• For best results, do not move the phone while
the tones are being transmitted.
• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
Once the countdown is over and the tones have
stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.
• The Smart Diagnosis™ function depends on the local
• The communication performance will improve and you
can receive better service if you use the home phone.
• If the Smart Diagnosis™ data transfer is poor due to
poor call quality, you may not receive the best Smart