There is a message that says Wi-Fi Signal Lost. What does that mean?
The Wi-Fi signal to the thermostat has been lost. Wait for the thermostat
to reconnect or select a new network from the connection menu. If the thermostat
is unable to reconnect, you will need to troubleshoot the router to determine the
What happens to the thermostat if the power goes out in the home?
All the settings are stored and managed via the Honeywell Home app. If power to
the thermostat is out, nothing will have to be reset. When power is restored, the
thermostat will start operating automatically according to set preferences.
Why is the thermostat showing up as offline?
If the thermostat displays a no Wi-Fi icon on its screen or shows up as offline on
the Honeywell Home app, it has lost connection to the network. Make sure the
router is powered and broadcasting. The home's Wi-Fi network may need to be
reset by power cycling the router; consult the router's instruction manual for
directions on power cycling. When the network has been restored, the thermostat
will automatically reconnect.
An activation email hasn't been received.
An email will be sent from connected-Home@alarmnet.com. An activation email is
needed to complete the account setup. If an activation email is not received after
five minutes, check the Spam folder of the email account.
If you do not find it in the Spam folder, click on the Resend button and the
activation email will be resent. If you still do not receive your activation email,
please contact the Technical Support team at 1-800-633-3991 for help.