Customer Service Center: See the last page of the User Manual to find the contact details for the
Customer Service Center for your area.
Cord is not plugged in.
No discharge of
Power is not ON.
Pump is not turned ON.
Not Cooling /
Low or no water in tank,
Unit is making
when COOL is selected.
Damaged Pump or
Calcium deposits on
In cooling mode, the Air
Cooler produces moisture
humidity in the
as a result of evaporative
cooling. This is normal.
When the Cooler is new.
Algae or mold due to
moist parts. In very damp
conditions, algae may
Make sure power cord is plugged in and the switch is
Turn the unit ON by pressing the power button on the
control panel / remote control or turn the SPEED
Turn on COOL function from remote or control panel.
Refill water tank.
Contact Customer Service Center.
The Air Cooler cools best in dry climates. If the
ambient humidity level is high (approx. 75% or
above), refrain from using the Air Cooler until ambient
humidity is reduced.
Make sure the window/doors are open and there
is adequate cross-ventilation in the room so that
the moisturized air can circulate better. Do not use
the evaporative cooling function on days with high
When the unit is used for the first time, the
Honeycomb Cooling Media will have an odor, which
will dissipate within a few hours of initial use.
Check the Honeycomb Cooling Media. If you see
mold spots on the media or suspect an algae issue,
remove and replace the Honeycomb Cooling Media.
Contact the Customer Service Center for more