Troubleshooting - Genesis 2 Series Manual

F. To Replace Meter
1. Follow steps A1 - A3.
2. Unplug meter cable from front of circuit board.
3. Unscrew meter assembly nut from valve body.
4. Remove meter from valve body and clean or replace as necessary.
5. Reinstall meter, nut and cable.
SYMPTOM
1.Fails to Regenerate
Automatically
2. Regeneration at
Wrong Time
3. Poor Water Quality
4. Loss of Water Pressure
5
. Continuous Flow To Drain
6. Media in Service Line
7. Media Flows to Drain
Service Instructions / Instructional Videos Available at www.discountwatersofteners.com
PROBABLE CAUSE
Power supply plugged into
intermittentent or dead power source
Improper control valve
programming
Defective power supply
Defective drive motor
Time of day improperly set, due to power failure
Regeneration time set improperly
Check items listed in #1 and #2
Bypass valve open
Channeling
Lack of aeration in water
Scaling / fouling of inlet pipe
Fouled media
Improper backwash setting
Foreign material in control
Internal control leak
Valve jammed in backwash or rapid rinse
position
Motor stopped or jammed
Plumbed in backward
Internal leak in unit
Media did not soak long enough
Incorrect or missing drain flow control
Troubleshooting Guide
CORRECTION
Connect to constant power source
Reset program settings
Replace power supply
Replace motor
Reset time of day programming and
install 9-volt battery
Reset regeneration time programming
Close bypass valve
Check for too slow or high service flow. Check
for media fouling.
Program valve to draw air more frequently.
Increase number of minutes in air draw cycle.
Clean injection assembly and screen
(instructions on page 13).
Clean or replace pipline. Pretreat to prevent.
Clean media. Pretreat to prevent.
Backwash more frequently
Call dealer. Clean valve and replace pistons
and seals.
Same as above
Same as above
Check for jammed piston. Replace piston and
seals. Replace motor if motor is unresponsive.
Re-plumb the system properly
Call dealer
Re-soak the media for a longer length
Check for proper flow control (reference no. 5
on page 9). Call dealer, if problems persist.
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