Removing Jammed Media - Toshiba TEC B-852-TS12-QQ Owner's Manual

6. TROUBLESHOOTING
6.3 Removing Jammed
Media
CAUTION!
Do not scratch the Print
Head or Platen using a
sharp instrument, as this
may cause media feed
failure or damage to the
printer.
NOTE:
If you get frequent jams in the
Cutter, contact a TOSHIBA
TEC authorized service
representative.
This section describes in detail how to remove jammed media from the
printer.
Remove the jammed media from under the Upper Sensor Ass'y as
follows:
1. Open the Top Cover.
2. Push the Head Block Release Lever to release and raise the Print
Head Block.
3. Lift the Upper Sensor Ass'y, and remove the jammed media.
4. Clean the Platen and sensors as described in Section 5.1.1 .
5. Media jams in the Cutter Module can be caused by conditions such
as wear or residual glue from label stock on the Cutter Blade. Do not
use non-specified media with the Cutter.
6- 3
EO1-33029

6.3 Removing Jammed Media

Upper Sensor Ass'y