Troubleshooting; Common Problems - Brother TD-4650TNWB User Manual

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10. Troubleshooting

10.1 Common Problems

This chapter explains how to resolve typical problems you may encounter when using the
printer. If you have any problems with the printer, first make sure you have performed the
following tasks correctly.
If you still have problems, contact the product manufacturer's customer service or your local
dealer.
Problem
The LED Indicator is not lit.
- The Brother Printer
Management Tool shows
Head Open.
- The LED flashes in red.
- The Brother Printer
Management Tool shows
Out of Ribbon or Ribbon
Encoder Err.
- The LED flashes in red.
- The Brother Printer
Management Tool shows
Out of Paper.
- The LED flashes in red.
- The Brother Printer
Management Tool shows
Paper Jam.
- The LED flashes in red.
Possible Cause
The Power Cord is not
correctly connected.
The Print Head is open.
The ribbon has finished.
The ribbon is installed
incorrectly.
The label roll has finished.
The label is installed
incorrectly.
The Gap/Black Mark
Sensor is not calibrated.
The Gap/Black Mark
Sensor is not calibrated.
Make sure the label size is
set correctly.
Labels may be jammed
inside the Printer Head.
62
Solution
Make sure the printer is correctly
connected to the power outlet (electrical
socket) using the Power Cord.
Turn the printer on.
Close the Print Head.
Install a new ribbon roll.
To install a new ribbon roll, see section
3.1 Load the
Ribbon.
Reinstall the ribbon.
To install the ribbon roll, see section
3.1 Load the
Ribbon.
Install a new label roll.
To install a new label roll, see section
3.2 Load the
Media.
Reinstall the label roll.
To install the label roll, see section
3.2 Load the
Media.
Calibrate the Gap/Black Mark Sensor.
Calibrate the Gap/Black Mark Sensor.
Set the label size correctly.

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