This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
The appliance does
not go on when I turn
the control knob to
PULSE or to speed 1
Both the blender jar
and the food
processor bowl are
attached, but only the
The balloon beater or
does not turn.
The meat looks as if it
has been 'pressed
through' rather than
The meat mincer does
I cannot place the
cutter unit properly in
the cutter housing.
The meat mincing
result is too coarse.
The metal parts of the
meat mincer look
Make sure the food processor, blender jar, juicer or meat mincer is
assembled properly ('click'). If you are not using the food processor, the
juicer or the meat mincer, make sure the screw cap is assembled
correctly on the motor unit. If you are using the blender jar, make sure
the rib on the blender jar is directly opposite the print on the motor
housing. If you are using the food processor, make sure that the dots
indicated on the bowl and lid are directly opposite each other and the
dot on the bowl is directly opposite the dot on the motor unit. If all
parts are assembled correctly, the appliance starts to operate when you
turn the control knob to PULSE or to speed 1 or 2.
The thermal safety cut-out has probably cut off the power supply to the
appliance because the appliance has overheated. 1) Turn the control
knob to O to switch off the appliance. Unplug the appliance. 2) Let the
appliance cool down for 1 hour. 3) Put the mains plug in the socket. 4)
Switch on the appliance again.
If both the blender and the food processor are assembled correctly onto
the motor unit, only the blender works. If you want to use the food
processor, remove the blender from the motor unit and screw the screw
cap onto the motor unit.
Make sure the balloon beater or kneading accessory is assembled
properly onto the tool holder. Also make sure the food processor bowl
and the lid are assembled properly ('click').
Make sure the cutting edges of the cutter unit point outwards.
Make sure the gear housing and the cutter housing are assembled
Unscrew the screw ring a little and then place the cutter unit and the
grinding disc properly onto the worm shaft. Then screw the screw ring
properly onto the cutter housing.
You used the medium grinding disc. Use the fine one. Mince the meat
again to get a finer result.
You have probably cleaned these parts in the dishwasher. You have to
clean all parts of the meat mincer by hand and dry them immediately
with a tea towel.