Troubleshooting; Error Messages; Print Quality Problems - Epson STYLUS PHOTO R360 Series User Manual

Troubleshooting

If you have a problem with your printer, check the
messages on the LCD screen.

Error Messages

You can diagnose and solve most problems by
checking the error messages on the LCD screen. If you
cannot solve the problems by checking the messages,
use the following table and try the recommended
solution.
Note:
The solutions are for the problems that happen when using this
printer.
Error Messages
Printer error. Please see your
documentation.
Waste ink pad in the printer is
saturated. Contact your dealer
to replace it.
Cannot recognize the memory
card or disk.
Cannot recognize the device.
Print head cleaning failed.
Backup Error
Error Code
xxxxxxxx

Print Quality Problems

You see banding (light lines) in your
printouts or copies.
■
Make sure that the printable side of the paper is
face up in the sheet feeder.
30 Troubleshooting
Solution
Turn the printer off and then
back on. If the error
message still appears,
contact your dealer.
Contact you dealer to
replace it.
Make sure the memory card
or storage disk has been
inserted correctly. If so,
check to see if there is a
problem with the card or disk
and try again.
Make sure the memory card
has been inserted correctly.
If you connected a USB
device, make sure the disk
has been inserted correctly.
Retry the procedure. If the
error message still appears,
contact your dealer.
A problem occurred and
backup was canceled. Make
a note of the error code and
contact your dealer.
■
Run the Head Cleaning utility to clear any clogged
ink nozzles.
& See "Cleaning the print head" on page 27
■
Run the Print Head Alignment utility.
& See "Aligning the print head" on page 27
■
Use up ink cartridges within six months after
opening their packages.
■
Check the LCD screen. If the ink low message is
displayed, replace the appropriate ink cartridge.
& See "Replacing Ink Cartridges" on page 24
■
Make sure that the Paper Type selected on the
LCD screen is appropriate for the type of media
loaded in the printer.
Your printout is faint or has gaps.
■
Make sure that the printable side of the paper is
face up in the sheet feeder.
■
When you set the Quality setting on the x [Print
Settings] menu to Standard or Best, set the
Bidirectional setting to None. Bidirectional
printing decreases print quality.
■
Run the Head Cleaning utility to clear any clogged
ink nozzles.
& See "Cleaning the print head" on page 27
■
Run the Print Head Alignment utility.
& See "Aligning the print head" on page 27
■
Make sure that the Paper Type selected on the
LCD screen is appropriate for the type of media
loaded in the printer.
■
The ink cartridge may be old or low on ink.
& See "Replacing Ink Cartridges" on page 24
You see wrong or missing colors.
■
Run the Head Cleaning utility.
& See "Cleaning the print head" on page 27
■
If colors are still incorrect or missing, replace the
color ink cartridges. If the problem persists,
replace the black ink cartridge.
& See "Replacing Ink Cartridges" on page 24
■
If you have just replaced an ink cartridge, make
sure the date on the box has not expired. Also, if
you have not used the printer for a long time,
replace the ink cartridges with new cartridges.
& See "Replacing Ink Cartridges" on page 24