Troubleshooting - Philips HX4101/72 User Manual

ENGLISH
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Troubleshooting

If you are unable to solve your problem by means of the troubleshooting guide below, please contact
our Customer Service Center at 1-800-682-7664(in North America), or the Philips Customer Care
Center in your country.
Problem
The Sonicare toothbrush does not work
I feel a tickling sensation when I use Sonicare.
The brush head rattles when I use Sonicare
The brush head chatters against my teeth.
Brushing seems less powerful.
Unpleasant odor
Solution
Recharge your Sonicare overnight, ensuring that it is not plugged into
an electrical outlet controlled by a light switch. Make sure the brush
head is attached correctly.
You may experience a slight tickling/tingling sensation when using
Sonicare for the first time. As you become accustomed to brushing
with Sonicare this sensitivity will diminish.
Sonicare should produce a gentle hum during operation.Tightening the
brush head nut can eliminate excessive rattling. If rattling does not stop,
you may need to replace the brush head. Make sure that the travel cap
has been removed.
Chattering of the plastic backplate may occur occasionally.This is
harmless and can be avoided by keeping the brush head properly
oriented, with the bristles placed on the gumline at an angle of
45 degrees as instructed.
The handle may need recharging.
The Easy-start feature may be on and needs to be shut off
(see chapter "Using the appliance")
You may need to clean your brush head.
You may need to replace your brush head.
Clean the handle, brush head and charger thoroughly (see chapter
"Cleaning").
Replace the brush head with a new one.