Troubleshooting - Sage Smart Scoop BCI600 Quick Manual

TROUBLESHOOTING

PROBLEM
Ice cream won't
freeze
Paddle won't
move
Lid will not lock
into position
Frozen dessert
not frozen in
allocated time
Can't remove
bowl insert after
churning
How do I make
soft serve ice
cream?
I want my ice
cream even
harder!
Can I put my
mix-ins into the
custard base?
EASY SOLUTION
• START / PAUSE button needs to be pressed.
• Alcohol in ice cream? Added too much or too soon.
• Ensure that there is adequate ventilation around the ice
cream maker. We recommend leaving at least 15cm
between the ice cream machine and adjacent hard
surfaces.
• Paddle won't move if the pre-cool function is selected for
the first 5 minutes.
• Check to see if centre spindle is inserted correctly into plastic
paddle; if the centre spindle is not moving then there maybe
an issue with the machine – Call Sage
• Paddle and bowl are not positioned properly – make sure
the handle of the bowl sits within the grooves and paddle
is inserted properly.
• Dessert mixture was too warm when placed in the ice
cream bowl for time allocated in manual setting.
• Different ingredients and quantities will effect freezing time.
Allow for more time if using ingredients like eggs/alcohol.
• Ingredients may have spilt over the side of the bowl and into
the chamber. Turn the machine off and let stand for 10–20
minutes to defrost the ice cream. Then remove bowl and
wipe the interior chamber of the ice cream machine.
• The frozen desserts on the hardness indicator bar are only there
as a guide. Try making your soft serve on the sorbet setting.
You can turn the hardness back up if the ice cream is not hard
enough.
• Remove ice cream from ice cream bowl, place in another
air-tight container and place in freezer for a further
1–2 hours or until desired hardness is achieved.
• Put your mix-ins at the end when prompted.
Note: Often ingredients such as fruits may disintegrate
during the churning process if added too early.
customer service.
®
EN
11