Troubleshooting - Philips CID3711/00 User Manual

Philips car entertainment system cid3711
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13 Troubleshooting

Warning
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/welcome). When you contact
Philips, ensure that the device is nearby and the
model number and serial number are available.
No power
Car engine has not been started. Start the
car engine.
Connections are incorrect.
Fuse has been damaged. Replace fuse.
No sound
Volume is too low. Adjust volume.
Speaker connections are incorrect.
Disc does not play
Disc is upside down. Ensure that the
printed side is upwards.
Disc is dirty. Clean the disc with a clean,
soft, lint-free cloth. Wipe the disc outwards
from the center.
Disc is defective. Try another disc.
incompatible disc is used. Try another disc.
Disc rating exceeds the restriction setting.
Change the rating settings to lower one.
Disc region code is not compatible with
the unit. Use disc with proper region code.
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This device doesn’t support DivX playback
in SD or USB mode.
No image
Parking wire connection is incorrect. Check
the wiring.
No image on rear display
Check if you are playing DivX video. If
yes, it’s normal, for this device does not
support video out in DivX playing mode.
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Video DVD settings do not match with the
DVD. Adjust video DVD settings.
Video connection is improper. Check the
connections.
Noise in broadcasts.
Signals are too weak. Select other stations
with stronger signals.
Check the connection of the car antenna.
Change broadcast from stereo to mono.
Preset stations lost.
Battery cable is not correctly connected.
Connect the battery cable to the terminal
that is always live.
Fuse is broken
The fuse type is incorrect. Replace it with
a 15A fuse.
Speaker wire or power wire is grounded.
Check the connections.
Display show ERR-12
USB/SD/MMC data error. Check the USB
device or SD/MMC card.
EN
Page 35

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