Troubleshooting - Philips AZ3830/55 User Manual

Troubleshooting

If a fault occurs, first check the points listed below before taking the set for repair.
If you are unable to remedy a problem by following these hints, consult your dealer or service centre.
WARNING:
No sound/ power
– Volume not adjusted
• Adjust the VOLUME
– Power cord not securely connected
• Connect the AC power cord properly
– Batteries dead/ incorrectly inserted
• Insert (fresh) batteries correctly
– Disc contains non-audio files
• Insert a suitable disc or press ∞ or § once or
more skip to an audio track, instead of the data
files.
Display does not function properly/No
reaction to operation of any of the
controls
– Electrostatic discharge
• Switch off and unplug the set. Reconnect after a
few seconds.
no indication
– It is set in the USB mode.
• Press repeatedly SOURCE (CD on the
remote control) to select CD source.
– No disc inserted
• Insert a suitable disc
– Disc badly scratched or dirty
• Replace/clean CD (See Maintenance)
– CD-R(W) is blank or the disc is not finalized.
• Use a finalized CD-R(W)
– Laser lens steam up
• Wait until lens has cleared.
Note:
Make sure the CD is not encoded with
Copyright protection technologies, as some
do not conform to the Compact
Disc standard.
The disc skips tracks
– Disc damaged or dirty
• Replace or clean disc
– Shuffle or program is active
• Switch off shuffle/program
Do not open the set as there is a risk of electric shock. Under no cir-
cumstances should you try to repair the set yourself, as this will inval-
idate the guarantee.
Sound skips during MP3 playback
– MP3 file made at compression level exceeding
320kbps
• Use a lower compression level to record CD
tracks into MP3 format
– Disc damaged or dirty
• Replace or clean disc.
Note:
DRM-protected WMA disc is not supported.
The USB device doesn't play on my
AZ3830
– It is not set in the USB mode.
• Press repeatedly SOURCE (or USB on the
remote contorl) to select USB mode.
– The device is not securely connected to AZ3830's
USB port.
• Re-connect the device, and make sure that the
device is powered on.
– The device is not supported by AZ3830, or the audio
file format stored on the device is not supported by
AZ3830.
• Use a compatible device/ playable audio file
format.
The disc file cannot be recorded to the
USB device
– You stop recording when the MP3 or WMA file you
want to record is still playing.
• Select record-one mode to record, or stop
recording only when the playback of MP3 or
WMA file is wholly completed.
– The memory of the USB device runs out.
• Delete some unwanted files on the USB device to
free some memory, or use another USB device of
sufficient free memory to record.
– The name of a MP3 or WMA file on the disc is
identical to the one of a file on the USB device.
• Change to a different name for the file on the
USB device.