Troubleshooting - RCA Symphonix Series User Manual

Troubleshooting

Most problems with the RCA Symphonix earpiece can be
resolved by trying the following common troubleshooting
solutions. Try the solutions in the order listed. If you have
any further questions, please call our toll-free help line at
1-888-225-2644 or visit RCASymphonix.com
There's no sound from the earpiece.
:: There is a 2-3 second delay when you first close the battery door before
the circuitry is ready. This is normal.
:: Make sure the earpiece's battery door is closed completely.
:: Make sure the battery in the earpiece is working. You might need to
replace it. Normal battery life for the RPSA05 earpiece is 7 full days of
use. The RPSA05 uses standard A312 hearing aid batteries.
:: Make sure the tube and dome are clean. Follow the directions on page
10 to clean them.
:: Make sure the sound inlet and microphone are clean. Follow the
directions on page 11 to clean them.
The sound from the earpiece isn't loud enough.
:: Try a different volume setting on the earpiece. Press 1 second on the
earpiece's volume button until you hear beeps. Two beeps is for volume
level 2, three for volume level 3.
:: Make sure the dome is inserted completely into your ear. Gently wiggle
it into your ear canal.
:: Make sure the tube is snapped onto the earpiece properly and that the
dome is fully seated on the end of the tube.
:: Make sure the tube and dome are clean. Follow the directions on page
10 to clean them.
:: Make sure the sound inlet and microphone are clean. Follow the
directions on page 11 to clean them.
:: Try the wide tube provided in this package. The wide tube provides
more volume than the thin tubes. Before installing the wide tube, we
recommend that you try a thin tube at all three volume levels. If you
want still more volume than the third level, follow the instructions on
page 3 to install the wide tube.
:: You may be producing excessive earwax. Consult your hearing or
healthcare professional.
I hear feedback or whistling from the earpiece.
:: Make sure the tube is snapped onto the earpiece properly and that the
dome is fully seated on the end of the tube.
:: Make sure the dome is inserted completely into your ear. Gently press it
into your ear canal.
:: If you are using the thin tube with medium-sized dome (the one that
came pre-installed on the right tube), try installing the larger dome that
comes in this package. See the instructions for replacing the dome on
page 12.
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