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If you think there is a problem with the camera, first check the following. If
the issue persists, contact a Customer Support Help Desk.
Power
„
Nothing happens when the power button is pressed.
Dirty battery terminals reduce battery performance. Try cleaning the
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terminals with a cotton swab and reinserting the battery pack a few
times.
The battery pack runs out of power quickly.
Battery performance decreases at low temperatures. Try warming the
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battery pack a little by putting it in your pocket, for example, ensuring
that the terminals do not touch any metal objects.
Dirty battery terminals reduce battery performance. Try cleaning the
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terminals with a cotton swab and reinserting the battery pack a few
times.
If these measures do not help and the battery pack still runs out of
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power soon after charging, it has reached the end of its useful life.
Purchase a new battery pack.
The battery pack is swollen.
Battery swelling is normal and does not pose any safety concerns.
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However, if battery swelling prevents the battery pack from fitting in the
camera, contact a Customer Support Help Desk.
Shooting
„
Cannot shoot.
During playback, press the shutter button halfway.
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Troubleshooting
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