Troubleshooting
How do I interrupt playback and enter setup menu?
Press at one corner of the screen and hold for 10 seconds
to exit playback and enter setup menu.
How do I provide a DEBUG log, for a misbehaving player, to the support team?
Please follow the instructions below to collect the player's DEBUG log:
1
Prepare a blank USB stick in FAT-32 format.
2
Create a folder named "DEBUG" (case insensitive) in the root of USB stick.
3
Make sure the player is operating (see welcome screen or playing content).
4
Insert the USB stick into player and wait for 30 seconds.
5
Within the "DEBUG" folder, is a folder with a string of number as its name.
If the string of numbers are all zero's, the debug log has not been collected
properly. Repeat step 1-4 again and make sure to wait the 30 seconds.
6
Zip the"DEBUG" folder and send to IAdea Support Team.
Reseting player to default factory
Factory reseting the smart signboard will result in the removal of all saved con-
tents, passwords, and configurations in settings. Please refer to the steps below
to complete the smart signboard factory reseting process:
1
Use a pen to press and hold the reset button - do not release until Step 4.
2
Insert the power cord.
3
Wait 30 seconds for the system reboot indicating your data is erased.
4
Release the reset button and your smart signboard will initialize in factory
default state.
IAD_DGS_X28_10EP
XDS-2285 / XDS-2288
Quick Start Guide
This printed quick guide provides a quick walk-through of the set up process. For
complete documentation, please visit http://support.IAdea.com.
Box Content
Smart signboard
Power adapter
Mounting and Installation
This smart signboard accepts a MIS-D100 (100 mm x 100 mm) VESA-Compliant
mounting interface and the recommended screw is M4 x 6 mm excluding bracket
thickness.
Important:
Operating the smart signboard with its back casing pressed down against a flat
surface (eg. table top) increases the risk of overheating the smart signboard and
decreases system performance.
Users are recommended to keep the back casing clear of direct casing-against-
flat-surface contact when operating the smart signboard to allow adequate air
circulation and minimize overheating the system.
Power cord
IO cover
Need help?
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Questions and answers