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Table of Contents
Related Manuals for ZyXEL Communications VMG3925
Summary of Contents for ZyXEL Communications VMG3925
- Page 1 Welcome to John Lewis Broadband It’s time to set up your router and get online...
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Page 2: What's In Your Box
What’s in your box? N /W Your router Power supply Ethernet cable Router stand Internet cable Microfilter Before you start… If you’re new to John Lewis Broadband, you should wait until your broadband is activated before doing anything with your router. We’ll let you know when it’s ready by email and text (if we have your number). - Page 3 Finding a home for your router Your router’s home can really affect its performance. The below tips should help it perform at its best. • Connect the stand to the back of your router. The bracket holes should be facing up. •...
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Page 4: Getting Connected
Getting connected Connecting to a single phone socket If your socket looks like the image below, you’ll need to use the microfilter that’s included in your pack. Single socket NTE5/Non-NTE5 There are a few things you should know before using a microfilter: •... - Page 5 Setting your router up 1. Plug the power cable into the back of your router. It fits in the hole on the far right. 2. Get the grey internet cable and put it in the socket on the far left of your router.
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Page 6: Connect Your Devices
Connect your devices After you’ve turned your router on, you’ll need to wait up to 15 minutes for things to sort themselves out. Wait Don’t try and use the internet during this time, even if the internet light is green. Just sit back and wait. 15 mins After 15 minutes is over, you should be good to go. - Page 7 Wireless connections Click the WiFi icon on your computer, or find it in the settings of your mobile device. Select your WiFi network from the list of available options. You’ll see what yours is called on the back of your router. Enter your Wireless Key.
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Page 8: Connection Problems
Connection problems Double check that all cables are secured in the right ports on the back of the router. Make sure you’ve entered the Wireless Key exactly as shown. If your WiFi network isn’t showing up, check the WLAN and WPS lights on your router. - Page 9 Connection problems If your DSL light is flashing or off… Check your phone line is working by plugging in a landline phone and listening for a dialling tone. If you can’t hear one, or the line sounds noisy, there may be a fault on your line.
- Page 10 What do the lights mean? Light State Meaning Green The router is connected and ready to use. Green Flashing The router is running tests. Power The router has discovered a problem or is malfunctioning. Red Flashing The router is uploading firmware. The router is not receiving power.
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Page 11: Frequently Asked Questions
Frequently asked questions Should your router stay on all the time? Yes. Leaving your router on will ensure it performs at its best. If you switch it off regularly, it will look like it’s experiencing problems and your line could be marked as unstable. - Page 12 For more help, please visit johnlewisbroadband.com/support. Here you’ll find answers to frequently asked questions on a range of subjects. If you’re experiencing problems, call our support team on 0800 022 3300.
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