Troubleshooting - Philips BDP7500S2/12 User Manual

8 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
Main unit
No reaction to the remote control.
• Connect this product to the power outlet.
• Point the remote control at the IR sensor
located on the front panel of this product.
• Insert the batteries correctly.
• Insert new batteries in the remote control.
Picture
No picture.
• See TV manual for correct video input
selection. Change the TV channel until you see
the Philips screen.
No picture on HDMI connection.
• If this product is connected to an unauthorized
display device with an HDMI cable, the audio/
video signal may not be output.
• Check if the HDMI cable is faulty. Replace a
new HDMI cable.
• On the remote control, press
press "731" (numeric buttons) to recover
picture display.
No high-definition video signal on the TV.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.
Blu-ray 3D effect is not seen on the TV.
• 3D option on this player is turned off. Enable
3D output (see "Adjust settings" > "Video
setup" > [Blu-ray 3D video]).
• Ensure that the disc title being played is Blu-ray
3D compliant.
• Ensure that the TV is 3D and HDMI compliant,
and the TV is set to 3D mode (refer to the
TV's user manual).
• Ensure that the 3D glasses are activated (refer
to the TV's user manual).
28 EN
Sound
No audio output from the TV.
•
•
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
•
•
No 7.1 - channel audio from the loudspeaker of
the audio system.
•
•
•
No sound on HDMI connection.
•
No secondary audio output for Picture-in-Picture
feature.
•
Play
Disc cannot be played.
and then
•
•
•
•
•
Data files (JPEG, MP3, WMA) cannot be played
or read.
•
•
•
•
Ensure that the audio cables are connected to
the audio input of the TV.
Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
Ensure that the audio cables are connected to
the audio input of the audio device.
Turn on the audio device to its correct audio
input source.
Ensure that the disc contains 7.1 - channel audio.
Ensure that the audio device supports 7.1 -
channel audio.
Ensure that the audio format is supported
by the disc and the connected audio device
(amplifier/receiver).
You may not hear any sound from the HDMI
output if the connected device is non-HDCP
compliant or only DVI-compatible.
When [Bitstream] under the [HDMI Audio]
or [Digital Audio] menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect [Bitstream].
Ensure that the disc is correctly loaded.
Ensure that this product supports the disc. See
"Your product" > "Playable media".
Ensure that this product supports the region
code of the DVD or BD.
For DVD±RW or DVD±R, ensure that the
disc is finalized.
Clean the disc.
Ensure that the data file was recorded in the
UDF, ISO9660 or JOLIET format.
Ensure that the selected group (folder) does
not contain more than 9,999 files for DVD,
and 999 files for CD.
Ensure that the JPEG file extension is.jpg, .JPG,
.jpeg or .JPEG.
Ensure that the MP3/WMA file extension
is .mp3 or .MP3, and .wma or .WMA for
windows Media™ Audio.