Assistance Or Service - KitchenAid PRO LINE Series Use & Care Manual

Commercial style gas cooktop
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I
On models with caps, are the burner caps positioned
properly?
See "Sealed Surface Burners" section.
I
Is propane gas being used?
The appliance may have been converted improperly.
Contact a trained repair specialist.
Surface burner makes popping noises
I
Is the burner wet?
Let it dry.
Burner sparks but does not light
I
Is there continuous sparking, but the burner does not
light?
Discontinue use of the surface burner and contact a service
technician.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
I
Features and specifications on our full line of appliances.
I
Installation information.
I
Use and maintenance procedures.
I
Accessory and repair parts sales.
I
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
I
Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

ASSISTANCE OR SERVICE

®
appliance.
Excessive heat around cookware on cooktop
I
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
I
Is the proper cookware being used?
See "Cookware" section.
I
Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
I
Is the appliance level?
Level the appliance. See the Installation Instructions.
®
KitchenAid
Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part Number 4396920
Stainless Steel Wipes
(stainless steel models)
Order Part Number 8212510
Gas Grate/Drip Pan Cleaner
Order Part Number 31617
All-Purpose Appliance Cleaner
Order Part Number 31662
In Canada
Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-807-6777.
Our consultants provide assistance with:
I
Features and specifications on our full line of appliances.
I
Use and maintenance procedures.
I
Accessory and repair parts sales.
I
Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
9

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