Appendix; Troubleshooting - Toshiba 27A62 Owner's Manual

Appendix

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Cannot receive above channel 13
Unable to select a certain channel
Cannot access signal input sources (Video1,
Video2, Video3 and ColorStream) and/or
Channels 3 and 4
Multiple images
Poor color or no color
No stereo or SAP sound from a
known MTS broadcast
The V-Chip PIN code does not work (U.S. V-Chip • Change or reset your PIN code (page 17 and 18).
system only)
The remote control does not operate
3L51501C/E P25-BACK 30
Solution
• Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
• Check the antenna/cable connections.
• The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set correctly.
• Make sure TV/CABLE is set to CABLE mode.
• The channel may be blocked by the V-Chip feature or CH LOCK
feature, or erased with the add/erase feature.
• Check the VIDEO LOCK feature.
• The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• If you change the direction of the TV while it is turned on, the picture
could suffer from color shading. If so, turn off the TV and allow it to cool
for several hours before turning it on again.
• Make sure the MTS feature is set properly.
• Make sure the TV/VCR/CABLE mode is set properly.
• Remove all obstruction between the remote control and the remote
control sensor.
• The remote control batteries may be dead. Replace the batteries.
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