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Eltron P310 Maintenance Manual

Eltron card printer maintenance manual
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P310

Maintenance Manual

C
P
P
A R D
R I N T E R
R O D U C T S
Manual No. 980264-001
Rev. B
©2001 Zebra Technologies Corporation

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  Summary of Contents for Eltron P310

  • Page 1: Maintenance Manual

    P310 Maintenance Manual A R D R I N T E R R O D U C T S Manual No. 980264-001 Rev. B ©2001 Zebra Technologies Corporation...
  • Page 3: Copyright Notice

    FOREWORD This manual contains service and repair information for P310 Card Printers manufactured by Zebra Technology Corporation, Camarillo, California. The contents include maintenance, diagnosis and repair information. TECHNICAL SUPPORT For technical support, users should first contact the distributor that originally sold the product—phone +1 (800) 344 4003 to locate the nearest Eltron Products Distributor.
  • Page 4 This information is not intended as a license to practice or infringe on the patents of this company or others. Zebra Technology Corporation reserves the right to modify, update or revise this information at any time without notice. TRADEMARKS Eltron is a trademark of Zebra Technology Corporation. All other marks are trademarks or registered trademarks of their respective holders.
  • Page 5: Table Of Contents

    CHAPTER 1 GENERAL DESCRIPTION PRINTER DESCRIPTION ......1-1 Options · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 1-2 Major Elements .
  • Page 6 Motor Control Circuitry · · · · · · · · · · · · · · · · · · · · · · · · · · · · 3-14 Status Circuitry · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 3-16 Serial and Parallel Port Circuitry ·...
  • Page 7 Print Head Tilt Adjustments · · · · · · · · · · · · · · · · · · · · · · · · · · · 6-9 Print Head Peel Bar Position Adjustment · · · · · · · · · · · · · · · · · · · · 6-12 Image Centering ·...
  • Page 8 Figure 4-1. Problems Duplicated by a Test Print....4-2 Figure 4-2. Interface Diagnostic Flow..... 4-4 Figure 5-1.
  • Page 9: Chapter 1 General Description

    GENERAL DESCRIPTION 1.1 PRINTER DESCRIPTION Eltron® Model P310 printers offer low cost solutions to those that need to print, encode magnetic stripes, or program smart plastic cards. Eltron offers imaging ribbon varieties that include dye sublimation color, dye sublimation black, thermal transfer monochrome in various colors, and scratch-off gray.
  • Page 10: Options

    Encoders can place data on either high- or low-coercivity stripes. With reference to the Card Loading, P310 Printers can be configured for either up- or down-facing magnetic stripes. However, unless specified otherwise, P310 Printers ship with the read/write heads positioned to encode down-facing stripes—printing always...
  • Page 11: Cleaning Roller

    adjust the feeder for other thicknesses as well. The Card Feed Hopper, has an attached Card Weight that positions itself on top of a stack of cards in the Hopper. This added weight increases the grip of the card feed rollers and assures reliable card feeds throughout cartridge-full to cartridge-empty conditions.
  • Page 12: Magnetic Stripe Encoder (Option)

    1.3 ABOUT THIS MANUAL Eltron Products has directed the Information contained in this manual at returning P310 printer functions to normal operation in the shortest time possible. With this in mind, service personal should focus on items listed in their recommended spares list. Avoid lower level replacements whenever possible.
  • Page 13: Cautionary Notes

    CHAPTER 1 1.4 CAUTIONARY NOTES Exercise reasonable care when servicing P310 printers, as follows: Other than prescribed operator maintenance, only qualified personnel should remove the case or otherwise attempt to repair this equipment. Eltron offers product training to those wishing to service this equipment.
  • Page 14: Packaging Considerations

    (Electrostatic Discharge) bag and suspended in form-fitting end cushions made from a foam material. These are the only materials approved for P310 shipments. Any shipping damage may not be covered by either the product warranty or the carrier if the printer is shipped with packaging materials that do not meet associated shipping standards.
  • Page 15: Chapter 2 Installation And Operation

    INSTALLATION AND OPERATION This chapter includes information on the following: • Unpacking • Installation • Controls and Indicators • Card and Ribbon Loading Similar descriptions also appear in the associated User’s Guide and other manuals shipped with the printer. The intent here is to make this manual as complete as possible with a minimum of references to other manuals.
  • Page 16: Installation

    CHAPTER 2 2.1 INSTALLATION 2.1.1 Unpacking Figure 2-1 shows the carrier-approved packaging materials used for shipping and how these items fit within inside and outside cartons. Note that customers should keep these materials on hand for future shipping needs. The product warranty may not cover a printer damaged during a shipment if the printer is packaged using unapproved shipping materials.
  • Page 17: Tape And Packing Removals

    2.1.2 Tape and Packing Removals Figure 2-2 shows the tape and packing material that requires removal prior to printer operation. Figure 2-2. Tape and Packing. 2.1.3 Card Input Hopper Installation Figure 2-3 shows Installation of the Card Input Cartridge. Figure 2-3. Card Input Cartridge Installation. 980264-001 Rev.
  • Page 18: Card Catcher Installation

    CHAPTER 2 2.1.4 Card Catcher Installation Figure 2-4 shows the installation of the Card Catcher. Figure 2-4. Card Output Hopper. 2.1.5 Cleaning Roller Cartridge Preparation Figure 2-5 shows how to install the Cleaning Roller into the Cleaning Roller Cartridge. Figure 2-5. Cleaning Roller Installation. 980264-001 Rev.B...
  • Page 19: Cleaning Roller Tape Removal

    2.1.6 Cleaning Roller Tape Removal Figure 2-6 shows removal of the tape protecting the tacky surface. Figure 2-6. Cleaning Roller Cartridge Preparation. 2.1.7 Cleaning Roller Cartridge Installation Figure 2-7 shows where the Cleaning Roller Cartridge fits into the Printer. Figure 2-7. Cleaning Roller Cartridge Installation. 980264-001 Rev.
  • Page 20: Location Concerns

    CHAPTER 2 2.1.8 Location Concerns Users should avoid dusty locations. Until ready for use, keep ribbon and card media in their cartons. Select a location that offers easy access to all sides plus an unrestricted air flow. Avoid locations that experience extremes in temperature and/or humidity. 2.1.9 Attaching Cables Figure 2-8 shows the Rear Panel of a Printer.
  • Page 21: Figure 2-9. Usb Issues

    USB Concerns (USB Specification Rev. 2.0) 1. USB-Equipped Host Computers have Hub connection(s) and software that supports the connections for up to 127 devices (either USB Functions or USB Hubs), all hot swapable. 2. Hubs implement one connection path upstream to, or toward, the Host and typically several Ports for downstream Functions and/or other Hub connections.
  • Page 22: Parallel An Serial Cable Diagrams

    CHAPTER 2 2.1.10 Parallel an Serial Cable Diagrams Figure 2-10 shows the cable wiring. HOST STROBE DATA 0 DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 ACK/ BUSY PAPER ERR. READY INIT ERROR/ SIG. GND SIG.
  • Page 23: Operation

    Printer. The Power Switch resides on the rear. Users press the Printer Button to reinitialize P310 printers. Users also press this button to signal when a user intervention has corrected an Alert condition that has suspended operations.
  • Page 24: Print Head Release And Latch Levers

    CHAPTER 2 2.2.3 Print Head Release and Latch Levers Figure 2-12 shows the Release and Latch levers for the Print Head. Users open the Cover and raise the Print Head during manual Cleaning Procedures, removal of card jams, and ribbon loads. Figure 2-12.
  • Page 25: Ribbon Loading

    2.2.4 Ribbon Loading Figure 2-13 shows the loading of ribbons. Note that by keeping the Power ON during Ribbon Loads, a suspended operation resumes automatically with the Print Head latch-down that completes Ribbon Loading. Step 1. Remove the ribbon from its packaging and the material holding the supply and take up rolls together.
  • Page 26: Card Gate Adjustment

    CHAPTER 2 2.2.5 Card Gate Adjustment Figure 2-14 shows the Card Gate Adjustment Lever with arrows that show the directions of travel. Step 1. Set the Card Gate Thickness Lever to match the thickness of the cards. Note that lever positions closer to the back of the printer open the Card Feed Gate for thicker cards.
  • Page 27: Loading Card Input Hopper

    2.2.6 Loading Card Input Hopper Figure 2-15 shows the Card Input Hopper actions necessary to replenish cards. Step 1. Press down on Release Tab, and rotate Hopper to open position. Step 2. Place cards in Hopper with printed side facing right (facing up with hopper closed).
  • Page 28: Starting The Cleaning Cycle

    CHAPTER 2 2.2.7 Starting the Cleaning Cycle As noted in Section 2.2, the right two panel LEDs flash when the time for a Cleaning Cycle arrives. Until performed, normal operations cannot continue. While the flashing occurs at card count intervals determined by a printer command (see Programmer's Manual), users can initiate a Cleaning Cycle at any time.
  • Page 29: Chapter 3 Theory Of Operation

    This chapter includes three major topics: • Color Fundamentals • Card Path Elements • Circuit Descriptions 3.1 COLOR FUNDAMENTALS The following offers readers a perspective on how imaging occurs in various systems, with a particular emphasis on card printers, their interaction with other system elements, and a comparison of techniques.
  • Page 30 CHAPTER 3 Saturated colors are colors in their purest state. This means they contain no white (as in pastels) or black (contrast reduction) components. A so-called trained observer can discern about 450 fully saturated shades. When these colors are diluted by black, the number of discernable shades diminishes.
  • Page 31 CHAPTER 3 Offset printing and Dye Sublimation can produce a substantial range of colors within just one dot. Color Monitors produce their range of colors using a red, green, and blue (RGB) three-dot matrix. Scanners and digital cameras employ charge-coupled devices (CCDs) that capture and deliver RGB components.
  • Page 32 CHAPTER 3 Not all images require high dot densities. The need for high dot density decreases as the viewing distance increases. For example, a large roadside sign may require separations screened at only four lines-per-inch. Such a sign would appear like a mosaic of CMYK dots if viewed from too close a distance.
  • Page 33 color of the print media. In monitors, maximum intensities (maximum additions) result in white, and minimum intensities produce black. Because light reflected from print media depends on ambient lighting, users may get darker images from a printer than they see on their monitor, where a brightness setting exists.
  • Page 34 CHAPTER 3 green, and blue CRT phosphors. Moreover, devices with a brightness control allow a wide range of image intensities. Active Matrix Displays generate images from a back-lighted grid that activates red, green, and blue LCD pixel elements. For paper, and other print media, gloss affects brightness, and Black Body Temperature affects hue.
  • Page 35: Printing

    CHAPTER 3 3.2 PRINTING Color imaging requires three passes of Card media underneath the Print Head. Card media shuttles back and forth across the print head during this process. The ribbon feeds between the image head and the card media and during printing advances from its supply to its take-up reels in step with an advancing Card.
  • Page 36: Card Path Elements

    CHAPTER 3 3.3 CARD PATH ELEMENTS The upper part of Figure 3-1 points out the rollers that transport Cards. The lower part identifies the sensors that detect the various events that occur during card printing. These LED-Photo transistor sensors signal reception of cards from the Card Feeder, ribbon initialization, Head Up and Head Down Print Head cam positions, and whether the Print Head is open or Latched.
  • Page 37: Figure 3-1. Card Path Elements

    Ribbon Take Up Magnetic Encoder (Option) To Card Catcher Transport and Platen Card Rollers Path Ribbon Sensor To Card Catcher Cam Follower (Raises Encoder Station Pinch Roller) Figure 3-1. Card Path Elements. 980264-001 Rev. B Print Head Smart Card Station (Option) Flag Print Head...
  • Page 38: Circuit Descriptions

    CHAPTER 3 3.4 CIRCUIT DESCRIPTIONS As shown in Figure 3-2, P310 Printers have the following circuits: • Print Head Circuiry • Motor Control Circuitry • Status Circuitry • Interface Circuitry • Operator Panel Circuitry • Optional Encoder and/or Smart Card Circuitry If possible, spend some time with this figure.
  • Page 39: Figure 3-2. Printer Module Block Diagram

    DB-9 Smart Card Smart Contact Card Station (Option) (Option) Serial Port Driver Read/Write Heads Encoder Board (Option) DB-25 Parallel Daughter Board Flag Head Latch Head Up/Dn Print Head Voltage Parameter Print Head Status Thermistor Figure 3-2. Printer Module Block Diagram. 980264-001 Rev.
  • Page 40: Print Head Circuitry

    CHAPTER 3 3.4.1 Print Head Circuitry Figure 3-3 shows the Print Head circuitry. Note that one part lies on the CPU board, and another part lies on the Print Head Assembly. After a reset, which occurs at initialization, the processor places 32 bits of image data on the data bus. This data loads into the U12 through U15 registers with activation of the CS HEAD signal.
  • Page 41: Figure 3-3. Print Head Circuitry

    R672 Thermistor DATA4 DATA2 STROBE STROBE HEADCLK/ LATCH* RESET/ DATA0~31 CLK TETE 14.3 MHz CS HEAD/ (CS3/) STROBE (TOUT1) 100nf Strobe Delay RESET/ LATCH (Motor Control) Figure 3-3. Print Head Circuitry. 980264-001 Rev. B PRINT HEAD ASSEMBLY D0~7 D8~15 CLK TETE D16~23 D24~31 RESET...
  • Page 42: Motor Control Circuitry

    CHAPTER 3 3.4.2 Motor Control Circuitry Figure 3-4 shows the Motor Control Circuitry. Stepper Motor inputs PHASE 1 through PHASE 4 determine the direction of rotation and stepping verses fractional stepping. The micro controller loads data into registers U26 and U27 through activation of CS MOT. This data determines the operation of U28.
  • Page 43: Figure 3-4. Motor Control Circuitry

    Q1~8 D16~23 D16~31 Q1~2 D24~31 Q3~8 CS MOT (CS7/) RESET MOT TETE D24~31 MOT CHARGEUR MOT FILM 1 MOT FILM 2 BRAKE MOT FILM CS_IO CDE ALIM R_W/ LATCH CDE SMART RESET/ 4.7k SD1 (PP5/PST1) SCLK (PP6/PST2) SCLK CS POT (PP7/PST3) SHDN Figure 3-4.
  • Page 44: Status Circuitry

    CHAPTER 3 3.4.3 Status Circuitry Figure 3-5 shows the Status circuitry. This circuitry allows the Micro Controller to monitor all the operational status of the basic printer. On the left are Card, Ribbon panel, Flag, Head Latch, and Head up/Down Sensors. Below these appear the Print Head Temperature Sensing Thermistor.
  • Page 45: Figure 3-5. Status Circuitry

    E_FILM R FILM E_SYNCH R SYNCH E_COLOR R_COLOR E_BRACKET See motor Circuitry VDD MEASURE R_BRACKET R_W/ CS_IO Print Head Thermister REFERENCE SD1 (PP5/PST1) SCLK (PP6/PST2) SCLK CS POT (PP7/PST3) SHDN Figure 3-5. Status Circuitry. 980264-001 Rev. B U17d U17a U17b U17c Vdd+24V Vdd+24V...
  • Page 46: Serial And Parallel Port Circuitry

    CHAPTER 3 3.4.4 Serial and Parallel Port Circuitry Figure 3-6 shows the Parallel and Serial Port circuitry. Note that a Serial Host Port is optional. When used, the Micro Controller supplies the Serial Port data signals. U18 is a receiver/transmitter that has a built-in charge pump for outputs that require ±10-volt swings.
  • Page 47: Figure 3-6. Serial And Parallel Port Circuitry

    EXT2 EXT3 TXD1 T1 IN RXD1 R2 OUT TXD2 T2 IN RXD2 R1 OUT D16~23 R_W/ CS// STROBE// D24~31 D24~31 SORTIE CSWrite/ Figure 3-6. Serial and Parallel Port Circuitry. 980264-001 Rev. B T1 OUT R2 IN T2 OUT R1 IN 100nf CSRead/ CSWrite...
  • Page 48: Usb Port Circuitry (Optional)

    CHAPTER 3 3.4.5 USB Port Circuitry (Optional) Figure 3-7 shows the USB circuitry. This circuitry resides on a separate board that attaches to the same connector that the Magnetic Stripe Encoder Connector can use. For configurations that have both the USB Board and a Magnetic Stripe Encoder, this board supplies a connector (J1) that carries through the connector signals.
  • Page 49: Magnetic Stripe Encoder Circuitry (Option)

    3.4.6 Magnetic Stripe Encoder Circuitry (Option) Figure 3-8 shows the Magnetic Strip Encoder elements, consisting of the board, Read/Write heads and associated cables. The Encoder Board is a purchased part that Eltron Card neither designs nor assembles. Note that the USB and Encoder Boards use the same CPU Board connector.
  • Page 50: Smart Card Circuitry (Option)

    CHAPTER 3 3.4.7 Smart Card Circuitry (Option) Figure 3-9 shows the Smart Card circuitry. Note that J05 interfaces with the Main Circuit Board of the printer, and that the DB-9 connector interfaces with the user’s Smart Card Programming Device. Also note that the Smart Card Station has two sets of contacts—supporting two Smart Card Chip placements.
  • Page 51: Figure 3-9. Smart Card Circuitry

    SMART CARD DOCKING BOARD Top View with Contacts Facing Down Vdd+24V EXT1 CDE SMART STROBE 2 1.2k CS EXT1 D SMART R FILM T SYNCHRO COULEUR PUISS+24V TEMPERATURE D_SMART SW_TETE_UP SW_TETE_DOWN R_W/ CS_IO Figure 3-9. Smart Card Circuitry. 980264-001 Rev. B Smart Card Chip Contacts Shown Facing Up...
  • Page 52: Operator Panel Circuitry

    CHAPTER 3 3.4.8 Operator Panel Circuitry Figure 3-103 shows the circuit elements contained on the Operator Panel Board. The Micro Controller supplies or receives the signal shown. Figure 3-10. Operator Panel Circuitry 3.4.9 Power Regulator Circuitry Figure 3-11 shows the power circuitry on the CPU Board. Regulator chip U1 receives power from the Main Power Supply at J2 and delivers plus 5 volts (Vcc) to the CPU Board.
  • Page 53: Chapter 4 Troubleshooting

    CHAPTER 4 TROUBLESHOOTING Typically, troubleshooting begins with an attempt to relate a problem to an associated component or system function. In this phase, servicing personnel may attempt to duplicate the problem and then use various means to test for a malfunction or improper system setup.
  • Page 54: Diagnosing Basic Printer Problems

    CHAPTER 4 4.1 DIAGNOSING BASIC PRINTER PROBLEMS Figure 4-1 shows a diagnostic flow diagram designed to reproduce problems related to card images and card transports. Two tables follow that offer associated details and section references. Check for Print Anomalies LOOK FOR: No Image Faint Image Artifacts...
  • Page 55 Problems Associated with Print Anomalies Symptom Possible Causes Non Eltron Ribbon Installed Upside Down CPU Board No Image Head Up/Dn Motor Head Position Sensors Low Print Head Voltage Faint Image Dirty Print Head Artifacts Particles on Feed or Transport Rollers Horizontal Lines Dirty or Damaged Print Head Element Multiple...
  • Page 56: Diagnosing Computer Interface Problems

    CHAPTER 4 4.2 DIAGNOSING COMPUTER INTERFACE PROBLEMS Figure 4-2 shows a flow diagram that checks the interface to the computer. For additional information, see: • Cabling— • Theory— • Replacements— Diagnosing Interface Connect Printer to PC, Prepare Printer with Ribbon and Cards, and Issue Commands Using Either: •...
  • Page 57: Chapter 5 Replacement Procedures

    Eltron Card Printer Products encourages servicing personal to report these and any other problems in support of continuous product improvement, publication of Tech Notes, and revision of this manual. For servicing beyond the scope of this and the other P310 Printer publications, Eltron Card Printer Products offers factory repair and Technical Support assistance as options.
  • Page 58: Required Tools

    CHAPTER 5 5.1 REQUIRED TOOLS The following tools and fixtures are the basic items required for repair and adjustment: Item No. Number 1 Phillips Bit 1.5 Millimeter Allen Bit 2.5 Millimeter Allen Bit 5.9 Millimeter Allen Bit 3-Millimeter E-Ring Tool 5.5-Millimeter Open End Wrench 5-Millimeter E-Ring Tool Needle Nose Pliers...
  • Page 59: Part Replacements

    5.2 PART REPLACEMENTS The following sections describe the requirements for removing both major assemblies and, where applicable, components on those assemblies that appear in the list of spares. Only removal descriptions appear. Unless noted otherwise, replacements can take place by reversing the steps required for removals.
  • Page 60: Front Case Removal

    CHAPTER 5 5.2.2 Front Case Removal Refer to Figure 5-2, and proceed as follows: Step 1. Remove the Rear Case (see Section 5.2.1). Step 2. Remove the Card Input Cartridge and Output Catcher (see Section 2.6) Step 3. Remove the five screws holding the Front Case. Step 4.
  • Page 61: Bottom Plate Removal

    5.2.3 Bottom Plate Removal Figure 5-3 shows the screws and connectors associated with removal of the Bottom Plate. Proceed as follows: Step 1. Disconnect the Parallel Interface and Power Supply connectors from the CPU board, and unplug the Ground Lug. Step 2.
  • Page 62: Power Supply Replacement

    CHAPTER 5 5.2.4 Power Supply Replacement Figure 5-4 shows the Bottom Plate and Power Supply with the shield removed. Step 1. Remove the Front and Back Case members (see Sections 5.2.1 and 5.2.2) and the Bottom Plate (see Section 5.2.3). Step 2.
  • Page 63: Card Feeder Part Removals

    5.2.5 Card Feeder Part Removals Figure 5-5 shows the fasteners associated with Card Feeder parts. Replaceable items include the Belt, Roller, Motor, or the unit as a whole. To replace the Belt, slide on a new belt in place of the old. To replace the Motor, remove belt and the three screws holding the motor, and unplug the motor connector from the Daughter Board.
  • Page 64: Print Head Replacement

    CHAPTER 5 5.2.6 Print Head Replacement Replacement Print Heads arrive in ESD-safe plastic bags. Upon removal, servicing personnel should exercise extreme care to protect the Print Head from both ESD and mechanical damage to the delicate internal circuitry and Print Head Elements. An area specifically equipped for work on ESD-sensitive devices is strongly advised.
  • Page 65: Figure 5-7. Print Head Ground Lug

    CHAPTER 5 Step 2. As shown in Figure 5-7, loosen the screw holding the Ground Lug, and pull the Lug free. Figure 5-7. Print Head Ground Lug 980264-001 Rev. B...
  • Page 66: Figure 5-8. Print Head Assembly Removal

    CHAPTER 5 Step 3. As shown in Figure 5-8, unhook the ring holding the lower part of the Print Head Assembly, and slide the unit away from its mounting. Note that this step may require some loosening of attached cables. Figure 5-8.
  • Page 67: Figure 5-9. Print Head Connectors

    Step 4. Disconnect the two cable connectors from the Print Head Assembly shown in Figure 5-9. Note that until pushed away, a spring tab prevents removal of the far connector. The near connector locks onto a connector extension, which releases with a slight deflection.
  • Page 68: Figure 5-10. Properly Positioned Print Head

    CHAPTER 5 Step 6. Note the Resistance label on the new Print Head, and install a new Print Head by reversing the steps used during removal. Before tightening the Torx Screws, make sure to push the Print Head in as far as possible, as shown in Figure 5-10.
  • Page 69: Fan Removal

    5.2.7 Fan Removal Two self-tapping screws secure both the Fan and the associated Fan Guard. Refer to Figure 5-11, and proceed as follows: Step 1. Remove the Rear Case Member (see Section 5.2.2). Step 2. Disconnect the Fan Connector from the CPU Board. Step 3.
  • Page 70: Ribbon Sensor Removal

    CHAPTER 5 5.2.8 Ribbon Sensor Removal The four wires of the Ribbon Sensor connect to the Daughter Board. Refer to Figure 5-12, and proceed as follows: Step 1. Remove Rear Case, and disconnect the wires from the CPU Board, and if installed, the Encoder Board (see Sections 5.2.1, 5.2.10, and 5.2.11).
  • Page 71: Front Belt Removals

    5.2.9 Front Belt Removals Figure 5-13 shows the Front Belts. These belts transport cards downstream from the Platen Roller. Proceed as follows: Step 1. Remove the Rear and Front Case Members (see Sections 5.2.1 and 5.2.2). Step 2. Slide the belt(s) off of the respective pulley(s). Note that the belt on the right requires removal to gain access to the pulley for the belt on the left.
  • Page 72: Cpu And Encoder Board Replacements

    CHAPTER 5 5.2.10 CPU and Encoder Board Replacements See Appendix A for CPU Board tests. Note that removal of the underlying plate does not require removal of these boards for the required access. Only unplug the connectors. Refer to Figure 5-14, and proceed as follows: Step 1.
  • Page 73: Rear Plate Removal

    5.2.11 Rear Plate Removal Access to the Daughter Board and the associated motor and sensor connectors, and their related component replacements, requires removal of the Rear Plate. Of these, only the Card Feed Motor Connector is accessible with the Rear Plate in place. Refer to Figure 5-15, and proceed as follows: Step 1.
  • Page 74: Daughter Board Removal

    CHAPTER 5 5.2.12 Daughter Board Removal Note that this board contains the Print Head Up-Down Sensors and connectors for the remaining sensors and all motors. Access to this board is a prerequisite for all associated replacements except for the Card Feed Motor. Refer to Figure 5-16, and proceed as follows: Step 1.
  • Page 75: Flag And Head Latch Sensor Board Replacement

    5.2.13 Flag and Head Latch Sensor Board Replacement. Refer to Figure 5-17, and proceed as follows: Step 1. Remove the Rear Case Member (see Section 5.2.1). Step 2. Unplug connectors on the CPU Board and, if installed, the Encoder Board (see Section 5.2.10).
  • Page 76: Rear Belt And O-Ring Removal

    CHAPTER 5 5.2.14 Rear Belt and O-Ring Removal Figure 5-18 shows the three timing belts that extend stepper motor drive to the Platen and two rollers that drive cards between the Card Feeder and Platen. The figure also shows the O-ring that drives the Ribbon Take Up Spindle.
  • Page 77: Smart Card Interface Board Replacement (Option)

    5.2.15 Smart Card Interface Board Replacement (Option) Units equipped for Smart Card Docking have the following components: • Smart Card Interface PWB • Smart Card Solenoid • Smart Card Contact Station For Smart Card Interface removal, refer to Figure 5-19, and proceed as follows: Step 1.
  • Page 78: Figure 5-20. Smart Card Solenoid Removal

    CHAPTER 5 For Smart Card Solenoid removal, proceed as follows: Step 1. Remove the Rear Case (see Section 5.2.1), the Front Case (see Section 5.2.2), and the Bottom Plate (see Section 5.2.3). Step 2. Remove the two fasteners holding the Solenoid, followed by the solenoid and associated Card Lift Bracket (see Figure 5-20).
  • Page 79: Figure 5-21. Smart Card Docking Station

    For Smart Card Contact Station removal, refer to Figure 5-21, and proceed as follows: Step 1. Remove the Rear Case (see Section 5.2.1). Step 2. Remove both the screw holding the Smart Card Station and the cable braid. Step 3. Unplug the Smart Card Station from the Smart Card Interface Board, and while feeding the cable, slide the Smart Card Station to the right until free.
  • Page 80: Encoder Head Replacement

    CHAPTER 5 5.2.16 Encoder Head Replacement Encoder Head configuration and the above-the-card-path configuration. For Common Requirements: Step 1. Remove the Rear Case (see Section 5.2.1). Step 2. Remove the Encoder Station Shroud (see Figure 5-22). Figure 5-22. Encoder Station Shroud. For Above-the-Card-Path Configurations (Figure5-23): Step 1.
  • Page 81: Figure 5-24. Encoder Station Pressure Roller Rod

    For Below the Card Path Configurations: Step 1. Remove the Front Case (see Section 5.2.2), and the Encoder Board (see Section 5.2.10). Step 2. Remove the screw and washer holding the Pressure Roller Support Rod that overlies the Encoder Head (see Figure 5-24). Figure 5-24.
  • Page 82: Figure 5-25. Encoder Head Pinch Roller Removal

    CHAPTER 5 Step 4. Snap the Front Pressure Roller free of the rod by applying pressure to the right side while holding the left side stationary (see Figure 5-25). Figure 5-25. Encoder Head Pinch Roller Removal. Step 5. By applying force to the area previously occupied by the Pressure Roller, work the Pressure Roller Rod toward the front.
  • Page 83: Figure 5-26. Pressure Roller Rod Removal

    Figure 5-26. Pressure Roller Rod Removal. Step 6. Remove the two screws holding the Encoder Head Assembly. Then, while feeding the associated cables through the Rear Plate cutout, Remove the Encoder Head (see Figure 5-27). Figure 5-27. Encoder Head Fasteners. 980264-001 Rev.
  • Page 84: Head Up-Down, Stepper, And Ribbon Take Up Motors

    CHAPTER 5 Step 7. Install the new Encoder Head, and replace the overlying parts previously removed. Feed cables through plastic frame, and to the Encoder Board (see Figure 5-14). Note that new Encoder Heads have a protective tape cover (see Figure 5-28).
  • Page 85: Figure 5-29. Middle Panel Parts

    Step 2. Unplug the connector for the the motor being replaced from the Daughter Board. Step 3. Remove the belt and cam or pulley from the motor being replaced. Step 4. Remove the three screws holding the motor being replaced and work the motor out from the bottom of the printer.
  • Page 86: Ribbon Supply Spindle And Clutch Replacements

    CHAPTER 5 5.2.18 Ribbon Supply Spindle and Clutch Replacements Figure 5-30 shows the Ribbon Supply Spindle and associated Clutch Assembly. Replacement options include any of the parts that appear in the exploded view. Step 1. Remove the Rear Case (see Section 5.2.1) the Front Case (see Section 5.2.2) and the Rear Plate (see Section 5.2.11).
  • Page 87: Figure 5-30. Supply Spindle Assembly

    CHAPTER 5 Figure 5-30. Supply Spindle Assembly 5-31 980264-001 Rev. B...
  • Page 88: Ribbon Take Up Spindle Replacements

    CHAPTER 5 5.2.19 Ribbon Take Up Spindle Replacements Figure 5-31 shows the Ribbon Take Up Spindle. Replacement options include any of the parts that appear in the exploded view. Step 1. Remove the Rear Case (see Section 5.2.1) the Front Case (see Section 5.2.2) and the Rear Plate (see Section 5.2.3).
  • Page 89: Figure 5-31. Ribbon Take Up Spindle

    CHAPTER 5 Figure 5-31. Ribbon Take Up Spindle 5-33 980264-001 Rev. B...
  • Page 90 CHAPTER 5 5-34 980264-001 Rev.B...
  • Page 91: Chapter 6 Maintenance And Adjustments

    Under no circumstances should anyone ever apply either a lubricant or any other unprescribed material to a component inside a P310 printer. To minimize any chance of a residue, use only 99-percent pure or better cleaning solutions. Moreover, users must maintain a printing and laminating environment essentially free of contaminants that could migrate onto cards or Card Path elements.
  • Page 92: Cleaning Materials

    CHAPTER 6 6.1 CLEANING MATERIALS Figure 6-1 shows a Cleaning Kit swab. Figure 6-1. Cleaning Swabs 6.2 CLEANING This Section describes a manual cleaning of the Print Head and Card Transport Rollers. For Encoder-equipped models, Encoder Heads require a cleaning using the Cleaning Cards (see Cleaning Alert—Sections 2.2 and 2.7).
  • Page 93: Figure 6-2. Card Transport Rollers

    Step 3. Select a suitable fiber-free cleaning media. For ordinary foam-tipped swabs moisten with alcohol, For Eltron-supplied swabs, bend the foam tip until the underlying plastic breaks and releases alcohol into the tip. Step 4. For Transport Rollers, rub the Swab over all roller surfaces. Initiate brief card feeds to expose initially hidden areas.
  • Page 94: Cleaning The Print Head

    CHAPTER 6 6.2.2 Cleaning the Print Head Refer to Figure 6-3, and proceed as follows: Step 1. Turn off power, and allow about five minutes for a cool down. Step 2. Open the cover, raise the Print Head, and remove any ribbon installed. Step 3.
  • Page 95: Obtaining And Installing Firmware Updates

    6.3 OBTAINING AND INSTALLING FIRMWARE UPDATES P310 Firmware resides in Flash Memory. Those needing an update or reload can get the latest version of the firmware from the Eltron Web Site (www.eltroncards.com). Once there, selection of firmware and then the printer model produces a dialog box with the related file already selected.
  • Page 96: Stepper Belt Tension

    CHAPTER 6 6.4.1 Stepper Belt Tension Three screws fasten the Stepper Motor to the rear chassis casting. For belt tensioning purposes, two of the screws hold the motor through slotted holes. The remaining screw feeds through a non-slotted hole that serves as a pivot point for motor position adjustments.
  • Page 97: Figure 6-5. Stepper Motor Belt Tensioning Fixture (Part No. 900116-001)

    Step 3. Attach the Belt Tensioning Fixture between the Stepper and Platen pulleys (see Figure 6-5). Note that two cutouts on the fixture attach to the platen and stepper pulley shafts, respectively, and that the post between these cutouts must bear on the right side of the stepper belt.
  • Page 98: Figure 6-6. Stepper Belt Tensioning

    CHAPTER 6 Figure 6-6. Stepper Belt Tensioning. 980264-001 Rev.B...
  • Page 99: Print Head Tilt Adjustments

    6.4.2 Print Head Tilt Adjustments Print Head Tilt adjustments serve to position the imaging elements with reference to the Platen Roller. Two alignments exist. The adjustment that tilts the Print Head relative to the high point of the Platen Roller determines image brightness. The adjustment that aligns the Print Head parallel across the Platen Roller removes any image fading across the short axis of the card.
  • Page 100: Figure 6-8. Image Brightness Adjustment

    CHAPTER 6 Step 4. Adjust the Brightness Adjustment Screw by either loosening or tightening. Remember the amount and direction of adjustment. If loosening, push the Head Assembly until the adjustment screw again bears against the Print Head Yoke. Step 5. Tighten the Head Fasteners in the sequence shown. Step 6.
  • Page 101: Figure 6-9. Lower Print Head Fasteners

    For an adjustment to make the Print Head parallel to the Platen Roller, continue as follows: Step 8. Unlatch and raise the Print Head. Step 9. Slightly loosen the Print Head fasteners shown in Figure 6-9. However, try to maintain a tightness just sufficient to leave the Print Head position undisturbed. Step 10.
  • Page 102: Print Head Peel Bar Position Adjustment

    CHAPTER 6 6.4.3 Print Head Peel Bar Position Adjustment Figure 6-10 shows the two screws that fasten the Peel Bar to the Print Head assembly. Slotted holes allow Peel Bar positioning. The Peel Bar controls ribbon flow over the Print Head to establish a centered take up without wrinkling or off-spindle travel.
  • Page 103: Image Centering

    6.4.4 Image Centering Centering establishes x- and y-offset values. The x offset determines when a Print Head lowers and raises, between which printing occurs. The y offset determines which group of Print Head elements produce images. If the Print Head lowers too soon, the leading card edge (in encountering an already lowered Print Head) can shear the ribbon.
  • Page 104 CHAPTER 6 Step 4. Either measure or estimate any departure from a centered image, and convert the result to dots. Note that at 300 dpi, the distance between dots measures 0.00333... inches. Also, 300 dpi converts to 11.81 dots per millimeter, and the dot spacing measures 0.085 millimeters.
  • Page 105: Appendix Atest Software

    In any case, selection of an item from the first list begins a path that leads—often via sub lists—to a desired result related to operation of a P310 Printer. The presentation here presumes a printer familiarity consistent with the information contained in other sections of this manual.
  • Page 106: Launching The Card Printer Test Software

    APPENDIX A A.2.1 Launching the Card Printer Test Software With DOS operating and the prompt set to the volume and folder containing the Test Software (e.g., C:\PNTRTST). Enter the following to launch the executable file in the folder: p323v2p1 Note that the previous string may not launch later releases of the software. If not, check the contents of the folder for a similar but perhaps different executable file name.
  • Page 107 APPENDIX A Selection of Item 3 from the previous screen (and entry of the code requested) produces the following screen: 980264-001 Rev. B...
  • Page 108: Changing The Com Port

    APPENDIX A Particularly note the following: • A selection results by typing a list item number followed by <Enter>. • Selection of Exit returns the DOS prompt. • Selection of “Change of COM port” should always follow the program launch to establish the port that has the Printer attached.
  • Page 109: Operating In Terminal Mode

    APPENDIX A A.2.3 Operating in Terminal Mode The following screen appears following selection of item 4, Terminal Mode, from the second screen. Terminal Mode offers a convenient means for sending commands to the printer. This screen allows entry of all applicable commands found in the Programmer’s Manual.
  • Page 110: Typical Sub List

    APPENDIX A A.2.4 Typical Sub List Selection of Item 2, Mechanic Test, from the second screen produces the following screen, which offers related selections. Note that some items in this list produce an end result, while others lead to another screen. 980264-001 Rev.B...
  • Page 111: Sensor Test Selection

    APPENDIX A A.2.5 Sensor Test Selection The following screen appears after selection of item 2, Sensors Test, from the previous screen. 980264-001 Rev. B...
  • Page 112 World Wide Sales and Support Zebra Technologies Corporation Eltron Card Printer Products 1001 Flynn Road Camarillo, CA 93012-8706 USA Phone: +1 (805) 579 1800 FAX: +1 (805) 579 1808 Toll Free in US: (800) 452 4056 e-mail: cards@eltron.com Zebra Technologies Corporation Eltron Card Printer Products (Europe, Middle East, Africa) The Valley Centre, Gordon Road, High Wycombe Buckinghamshire HP13 6EQ, UK...