THOMSON DPL950-EN Owner's Manual

DPL950-EN last new 5/7/03
Troubleshooting Tips
Power
No power ?
• Correctly connect the AC Power Cord to an AC Outlet.
Power is switching off automatically ?
• If the player is not used, i.e. no key pressed for 30 min-
utes, it automatically switches to standby (Auto Power Off).
Press the SOURCE key to switch the player on again.
The keys do not activate the functions they control (unit
and / or remote control).
• Set the POWER/ECO key to OFF (red light on) and back to
ON again. Alternatively, turn off the power, disconnect the
power plug and then re-connect it (The player may not be
operating properly due to lightning, static electricity or
some other external factors).
• If keys still do not activate the functions they control
even when the above mentioned corrective actions are
taken, contact your retailer.
• During protection such as OCP, OVP, OTP,the unit may
already go into the "Latch mode", and the unit will need
sometime to power on again. And the blue led will blink
continously for indication, you have to restart the unit by
press the POWER/ECO button on the main unit.

Video and audio

There is no picture ?
• Turn on the TV set.
• Check connections.
• Make the correct input selection on the TV set.
• If progressive is on, no picture from composite video and
S-video output in DVD/CD mode.
The picture is distorted or shakes during search, forward
or reverse.
• Search, forward or reverse playback generates a slight
distortion, but this is not a malfunction.
There is no sound or it can hardly be heard ?
• Make sure the speakers are connected.
• Make sure the MUTE button is not on.
• Check connections.
• Make the correct audio input selection and volume
adjustment on the TV set or hifi system (e.g. AV selector).
• There is no sound during a pause (still picture), still pic-
ture advance, or slow playback.
• Disc is defaulted to DTS.
No "Surround" sound ?
• Check speaker configuration in the menu.
Noise interference appears on the TV, while watching a
TV program and the DVD player is left on ?
• Turn off DVD player.
• The TV is too close to the audio system.
Volume level differences playing different disc types
(DVDs, audio / video CDs).
• Adjust the master volume .
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No audio from one channel.
• Check the speaker level setting.
• Check the speaker wire or cable connections.

Remote control

The remote control does not work ?
• Load the batteries with their polarities (+ and –) aligned
correctly.
• Batteries are low. Replace with new ones.
• Point the remote control to the front of the player.
• Operate the remote control within an 26 ft range from
the player.
• Remove any obstacles between the remote control and
the red LED on the player.
The invalid icon appears on-screen ?
• When invalid icon appears on-screen, it indicates that you
have pressed the wrong key, because :
1. The DVD's does not allow it.
2. The DVD's does not propose this option /e.g., angles.
3. The function is not available on that part of the disc.
4. You have requested a title or chapter number or search
time that is not available.
TV or video recorder cannot be operated with the remote
control.
• Not all models can be operated with the supplied univer-
sal remote control.
No picture or the picture shown is not that of the DVD
player.
• Switch off the other video device connected to the AV
jack of the player.
Playback
Playback does not start when the PLAY key is pressed ?
• Make sure that the disc (single sided) is loaded correctly
with the title label facing up.
• Make sure you are in the proper source mode.
Playback stops immediately after the PLAY key is
pressed ?
• This player can play DVDs, Video CDs and Audio and MP3
CDs only, check that your disc corresponds to one of these
formats.
• If the disc is dirty, wipe it with a soft and clean cloth.
• Condensation occurred inside the player. Leave it at room
temperature for 1 to 2 hours.
Disc cannot be played.
• Wipe the disc clean.
• Use a RCA lens cleaner.
• The disc's region No. differs from your player's region No.
Search forward & reverse playback does not work ?
• Some DVDs have segments where search forward &
reverse playback functions do not work.