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Summary of Contents for TANDBERG D12817-05
- Page 1 User Manual Software version E3 D12817-05 This document is not to be reproduced in whole or in part without permission in writing from:...
- Page 2 TANDBERG Videoconferencing System...
- Page 3 Waste handling: No need to send material back to TANDBERG as there are no consumables to take care of. Please contact your local dealer for information on recycling the product by sending the main parts of the product for disassembly at local electronic waste stations, marking recyclable parts so the waste station can disassemble and re-use these parts.
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Page 4: Operator Safety Summary
If the apparatus has been subjected to excessive shock by being dropped, or the cabinet has been damaged If the apparatus fails to operate in accordance with the operating instructions TANDBERG Videoconferencing System Equipment Markings The lightning flash symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated “dangerous voltages”... -
Page 5: Table Of Contents
Contents Introduction ... 7 Menu structure ... 8 The TANDBERG 550 Videoconferencing System ... 9 At a glance — the TANDBERG 550 system ... 9 Installation ... 11 Precautions ... 11 MPORTANT LEASE Unpacking ... 11 READ THIS SECTION Connecting cables ... 12... - Page 6 TANDBERG Videoconferencing System Advanced use ... 38 Main menu ... 38 Call quality ... 39 Utilities ... 40 Terminal Settings ... 43 LAN Settings ... 47 Audio Settings ... 58 Call Settings ... 62 Dataport configuration ... 66 Language ... 67 Software Options ...
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Page 7: Introduction
Introduction This User Manual is provided to help you make the best use of your TANDBERG system. The TANDBERG system offers superior audio and video quality in a fully-featured unit. Features: • Worldwide compatibility with other standards-based videoconferencing systems. • Supports videoconferencing via both IP and ISDN* networks. -
Page 8: Menu Structure
VGA Settings VNC Settings Call Settings Network Profiles Data Port Language Software Options Press U Press O to select. TANDBERG Videoconferencing System Main Menu Terminal Diagnostics Settings System Info Channel Status Call Status ISDN Switch Type Test Line 1 Setup... -
Page 9: The Tandberg 550 Videoconferencing System
TANDBERG Videoconferencing System The TANDBERG 550 Videoconferencing System At a glance — the TANDBERG 550 system Camera Microphone Codec Remote Control... -
Page 10: Remote Control
TANDBERG Videoconferencing System Camera The built-in camera includes a high quality colour camera with a fast pan/tilt/zoom action. The camera is controlled by the system’s infra-red remote control and operates pan/tilt and zoom. Codec The Codec is the heart of the system. The main task for the Codec is the compression of outgoing video, audio and data, the transmission of this information to a remote site and the decompression of the incoming information. -
Page 11: Installation
• This product complies with directives: LVD 73/23/EC, EMC 89/366/EEC, R&TTE 99/5/EEC Unpacking The TANDBERG 550 consists of the following items: • TANDBERG 550 with built-in camera • Table Microphone • Remote Control •... -
Page 12: Connecting Cables
Connecting cables 1. Microphone cable • Connect the microphone to the microphone cable. • Connect the microphone cable to the microphone input on the TANDBERG 550. 2. Monitor cable(s) Scart (Europe): • Connect the Scart adapter to one of the Scart connectors on your monitor. -
Page 13: Power Cable
OME SOFTWARE VERSIONS DO NOT SUPPORT THREE North America: The TANDBERG 550 does not have a built-in network terminator. If your wall socket provides you with an ISDN U-interface, you will need an NT1 between your TANDBERG 550 and your ISDN line, see Appendix 1. -
Page 14: Power On
Installation TANDBERG Videoconferencing System Power on Power on the monitor and use the monitor remote control to select the Audio/Video input used (refer to your monitor manual). If you are using S-video from the system, remember to select S-Video input to avoid a black and white picture. -
Page 15: System Configuration
ONNECT connect • Using the monitor remote control, adjust the volume on the monitor to a level of your choice. This volume will be the default volume for all calls. TANDBERG Videoconferencing System ‘T ’, ‘ISDN ELECT THE MENU ERMINAL... -
Page 16: Isdn Configuration
Specify the necessary LAN settings according to the instructions from your LAN administrator. If there is an H.323 Gatekeeper present on your LAN, see also ‘H.323 Settings’. For details, follow the instructions in chapter ‘LAN Settings’ in this manual. TANDBERG Videoconferencing System... -
Page 17: Getting Started
This menu should provide you with the most important system information. The three color-coded commands shown correspond with the Quick keys on the remote control. This means that to make a call, you can press the green quick-key. TANDBERG Videoconferencing System Getting started... -
Page 18: Basics
Dialing keys / Preset keys Used to make a call. The twelve number keys, (0-9), #, * operate in the same way as on a modern push-button telephone. These buttons are also used when entering a name into a text field. TANDBERG Videoconferencing System... -
Page 19: Making And Ending Calls
123.3.0.12. If a gatekeeper is present, you may place IP-calls using “telephone-style” numbers (an E.164 alias), according to the numbering plan implemented in the gatekeeper. The dialed number will then be translated into an IP-address by the gatekeeper. TANDBERG Videoconferencing System Getting started... - Page 20 (after connected to the MCU). ADDRESS IS USED TO ADDRESS DIFFERENT SYSTEMS ON THE SAME TCS-4 IS USED TO ADDRESS DIFFERENT SYSTEMS ON A TANDBERG Videoconferencing System ISDN LINE LAN,...
- Page 21 CALL USING KBPS OR KBPS ‘2 :’ ARE DISPLAYED NTER THE SECOND NUMBER TANDBERG Videoconferencing System KBPS NETWORK Y DEFAULT THE SYSTEM WILL DIAL AN UNRESTRICTED CALL KBPS IF NECESSARY O FORCE A RESTRICTED CALL ORTH MERICA IT IS NECESSARY TO DIAL BOTH ‘128’...
- Page 22 Getting started TANDBERG Videoconferencing System Selecting / setting default network To select a specific network, press the ‘Net’ Quick Key when you are in the dial menu.: 1 Highlight the network to be used in your call. 2 Press ‘Select’ to select network or press ‘Set as Default’ to set the selected network as your preferred choice for this and all subsequent calls.
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Page 23: Answer A Call
End a call To end a call, press D disconnect Correcting keying mistakes To delete the last digit (or character) entered, press D delete TANDBERG Videoconferencing System ONNECT ISCONNECT ELETE Getting started NDING A CALL WITCHING OFF THE MONITOR WILL NOT... -
Page 24: Directory
The directory is a local phone book that stores up to 100 directory entries including the last number dialed. The entries are sorted alphabetically. By using the dataport file system or external management systems like the TANDBERG Management Suite, it is possible to store 400 additional entries. These entries can only be changed from the dataport or the management system. -
Page 25: Add New Entry
To edit an entry, highlight the entry you want to edit and press ‘Edit Entry’. Edit the entry and select ‘Previous Menu’ to return to the Directory menu. Delete Entry To delete an entry, highlight the entry and press D TANDBERG Videoconferencing System ELETE Getting started... -
Page 26: General Use
When Do Not Disturb is activated, the system will not accept any incoming calls. The caller will hear a busy tone when calling this unit. A status line will indicate when Do Not Disturb is active. TANDBERG Videoconferencing System . An on-screen indicator will appear when the... -
Page 27: On Screen Symbols
This open padlock symbol is shown during the initialization phase for encryption. During this period the call is not secure. When the system is On Air in a Multisite conference, this symbol will be shown. * Optional feature TANDBERG Videoconferencing System General use... -
Page 28: Controlling The Main Camera
HEN SELECTING THE DOC CAM OR PC VIDEO SOURCES THE SYSTEM WILL AUTOMATICALLY REQUEST FLOOR WHEN CONNECTED TO AN EXTERNAL MCU. T HIS FEATURE CAN BE SWITCHED OFF IN THE TANDBERG Videoconferencing System zoom for zooming. THE ARROW KEYS WILL NAVIGATE IN THE MENUS to select the video source to be transmitted to the far end. -
Page 29: Voice Activated Camera Positioning
• activating a MainCam preset when MainCam is already activated. • disconnecting the call. An on-screen indicator ‘CamTrackOff’ will appear. TANDBERG Videoconferencing System MUST BE RELATED TO THEREFORE ALL PARTICIPANTS WHO ARE LOCATED CLOSEST TO HEN CAMERA TRACKING IS ACTIVATED AND A PERSON CLOSE TO... -
Page 30: Presets
Storing preset 10 to 15 To store preset 10-15 the TANDBERG Tracker has to be used: • Select which preset to be used on the TANDBERG Tracker (see separate documentation). • Press S once on the TANDBERG Remote Control and wait for the on-screen indicator to appear. -
Page 31: Far End Camera Control (Fecc)
T DEPENDS ON THE FAR END SYSTEM CONFIGURATION IF THE FAR END DOCUMENT CAMERA IS DISPLAYED WHEN To prevent others controlling your camera, select ‘Far End Camera Control:Off’ in ‘Utilities’. TANDBERG Videoconferencing System for zooming. zoom General use... -
Page 32: Sending And Receiving Snapshots
• Press F until the ‘FarEndCamera’ on screen indicator is displayed. • Press S . A snapshot from the far end is automatically displayed. NAPSHOT TANDBERG Videoconferencing System NOTE HEN CONNECTED TO AN EXTERNAL INITIATE A FLOOR REQUEST ‘P ’... -
Page 33: External Mcu Control Functions
NOTE N ORDER TO MAKE USE OF HAIR NOTE HIS SYSTEM DOES NOT HAVE A BUILT HE SYSTEM CAN REMOTELY CONTROL EXTERNAL TANDBERG Videoconferencing System ’. ONTROL FEATURES THE MUST SUPPORT MCU, BUT IT CAN CONNECT TO ANOTHER SYSTEM WITH... -
Page 34: Quick Menu
FLOOR WILL AUTOMATICALLY BE REQUESTED WHEN SENDING A SNAPSHOT OR SELECTING THE DOC CAM OR PC VIDEO SOURCES Release floor You choose ‘Release Floor’ to take you ‘Off Air’. You should do this when you wish to make the floor available to the other participants in the conference. TANDBERG Videoconferencing System UICK... -
Page 35: End View
TANDBERG Videoconferencing System General use View site # Allows you to view any participant in the conference other than the participant currently ‘On Air’. End view Allows you to stop viewing the site previously chosen with ‘View Site #’, and returns your view to the site that is currently ‘On Air’. -
Page 36: Web-Interface
See ‘LAN Settings’ in ‘Advanced use’ for further information. • Start your Web-browser. In the address field type the IP-address of the codec. Enter the password and the Web-page of the codec will be shown. The default password is ‘TANDBERG’. Text Chat / Closed Captioning While in an ISDN or IP call to another system supporting Text Chat (T.140), select ‘Text Chat’... -
Page 37: Pc Softpresenter
TANDBERG Videoconferencing System General use Streaming To view streaming, select ‘Streaming’ from the Web-page of the codec. See separate ‘Streaming’ section in this manual for further information. Snapshots Snapshots of current stream, selfview, and far end streams are accesible via http. See Appendix 5 for descriptions of the possible snapshot files. -
Page 38: Advanced Use
M Menu Password It is possible to password protect the menus on the TANDBERG system. To activate this feature, specify a Menu Password in the Utilities menu. By doing this, only dialing and camera control commands will be available. When pressing the M key, the user will be asked to enter the Menu Password as can be seen below. -
Page 39: Call Quality
VGA capabilities (VGA/SVGA/XGA) and SIF capabilities will be transmitted and enabled. VGA capabilities will not be transmitted. Useful if far end can not handle these capabilities. CAPABILITIES WILL ENABLE BETTER VIDEO QUALITY FOR TANDBERG Videoconferencing System NTSC (SIF: 352 SYSTEMS Advanced use G722.1... -
Page 40: Utilities
None of the four features above on the local system can be accessed by the other side, however you will still be able to control the camera on the far end. TANDBERG Videoconferencing System to switch the microphone on. key. -
Page 41: Mcu Status Line
• as an H323 ID. Menu Password Enter the code whch should be entered to get access to the menus on the TANDBERG system. When pressing the ‘Menu’ button on the remote control, the user will be asked to enter the Password written here. -
Page 42: Web Snapshots
Auto Request Floor When selecting ‘Doc Cam’ or ‘PC’ video sources, the system will automatically Request Floor when connected to a MCU conference. When selecting ‘Doc Cam’ or ‘PC’ video sources, the system will not Request Floor. TANDBERG Videoconferencing System... -
Page 43: Terminal Settings
O MAKE SURE YOUR SYSTEM WILL WORK PROPERLY USING ISDN SWITCH TYPE ISDN (+ SPID NTER LINE NUMBERS ISABLE UNUSED LINES TANDBERG Videoconferencing System ISDN-BRI, MAKE THE FOLLOWING SETTINGS S IF REQUIRED Advanced use NOTE OME SOFTWARE VERSIONS DO NOT SUPPORT ISDN... - Page 44 National ISDN and AT&T Custom ISDN might require SPID numbers associated with your ISDN numbers. If you have received two different SPID numbers for each ISDN line from your telephone company, you must program both. Example: ISDN BRI 1: ISDN BRI 2: ISDN BRI 3: TANDBERG Videoconferencing System Numbers SPIDS 67838498 016783849800 67838498 016783849810...
- Page 45 TANDBERG Videoconferencing System Advanced use Advanced ISDN settings Subaddress Using a subaddress enables you to connect up to eight ISDN terminals to the same ISDN telephone number and line. The terminals are addressed by using different subaddresses. To call a terminal with a subaddress, separate the ISDN telephone number and the subaddress with a ‘*’.
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Page 46: Parallel Dial
Sending Complete The system will send the ISDN message information element ‘Sending Complete’. The system will not send ‘Sending Complete’. TANDBERG Videoconferencing System Call 12345601 Line 1 Setup, Number1: 602 Validate Numbers (MSN): On... -
Page 47: Lan Settings
TTL/Router Hops This is used for streaming data to limit how many routers the data should pass before it is rejected. If TTL is set to 2, data will not traverse more than two router hops. TANDBERG Videoconferencing System NOTE NOTE... - Page 48 After streaming is started, an easy way to view the streamed audio/video is to start your Web-browser and enter the IP-address of the streaming system. After the Web page of the codec is shown, click on ‘Streaming’. Alternatively, enter http://<codec ip-address>/stream.sdp. TANDBERG Videoconferencing System...
- Page 49 Manual The codec will use a specific gatekeeper identified by ‘Gatekeeper IP-address’. The codec will not use a gatekeeper and an IP-address must be used in order to make an H.323 call. Gatekeeper IP-address This is the gatekeeper IP-address if you specify ‘Use Gatekeeper: Manual’. TANDBERG Videoconferencing System Advanced use...
- Page 50 When dialing a number prefixed with digits specified by ‘H.323 Prefix’, and with ‘Net: Auto’, an H.323 call will be placed. Example: H.323 Prefix is ‘555’. Dialling ‘55582’ with ‘Net:Auto’ will select LAN. Register Pressing ‘Register’ will send a gatekeeper registration request. This request will also be sent when leaving the menu. TANDBERG Videoconferencing System...
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Page 51: Advanced H.323 Settings
In the router, the following ports must be routed to the codec’s IP-address: Port 1720 Port 5555-5560 Port 2326-2365 Please contact your TANDBERG representative for further information. H.323 Ports Static When selecting static H323 ports for TCP connections the ports 5555 or 5556 will be used for Q931 and H245 respectively. - Page 52 Diffserv Used to define which priority Audio, Video, Data and Signaling packets should have in an IP network. The priority ranges from 0 to 63 for each type of packets. TANDBERG Videoconferencing System Auto will provide the following priority: Audio...
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Page 53: Ip-Subnet Mask
When using DHCP, the default gateway will be set automatically. If the LAN utilizes static IP addresses, IP address, subnet mask, and default gateway must be specified by the LAN administrator. TANDBERG Videoconferencing System Advanced use HANGES IN THIS MENU WILL NOT HAVE... -
Page 54: Ethernet Speed
100 Mbps speed/Full Duplex. Restart Pressing the Quick key ‘Restart’ will restart your system without having to use the On/Off switch on the codec. If IP-assignment is changed, it is sufficient to use this Quick key to restart the system. TANDBERG Videoconferencing System... -
Page 55: Wireless Lan Settings
CARD USED MUST COMPLY WITH THE RELEVANT REGULATIONS FOR SUCH CARDS IN THE COUNTRY WHERE IT IS USED SPN-270-12, ADAPTER OWER WHICH COMPLIES WITH THE REQUIREMENTS FOR LIMITED POWER SOURCE ACCORDING TO TANDBERG Videoconferencing System Recommended access point • Compaq WL410 base station Advanced use HE UNIT MUST BE SUPPLIED BY POWER SUPPLY... - Page 56 The 128-bit key can consist of a leading star (*) and 13 characters. Start with a * and then the text. Example: 128 bit key: *secretkeyhome. NOTE NCREASED ENCRYPTION LEVEL WILL DECREASE PERFORMANCE TANDBERG Videoconferencing System Encryption using Hex numbers The 64-bit keys can consist of 10 hexadecimal digits. Example: “de01ad4dbe”.
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Page 57: Snmp Settings
TANDBERG Videoconferencing System Advanced use SNMP Settings SNMP Trap Host SNMP (Simple Network Management Protocol) is used for monitoring and configuring different units in a network. The codec’s SNMP Agent responds to requests from SNMP Managers (a PC program etc.). SNMP traps are generated by the agent to inform the manager about important events. -
Page 58: Audio Settings
OF YOUR OWN AUDIO IT IS MOST LIKELY THE FAR END Video Call Alert Tone / Alert Volume Different ringing tones may be selected. You may also select different volume levels for the ringing tone. TANDBERG Videoconferencing System ’ S ECHO CANCELLER THAT IS MALFUNCTIONING... -
Page 59: Echo Control
The system adapts slowly to acoustic changes in the room. Decrease the setting. After a change, the system will need a few seconds to re-adjust. Motion If you experience echo caused by movements in the room, increase the value. TANDBERG Videoconferencing System Advanced use... -
Page 60: Vga Settings
Auto Will sense the resolution on the ‘VGA input’ port and use the same resolution on the ‘VGA Out’ port. VGA Will force ‘VGA out’ to VGA(640X480). SVGAWill force ‘VGA out’ to SVGA(800X600). XGA Will force ‘VGA out’ to XGA(1024X768). TANDBERG Videoconferencing System ‘VGA O ’ ‘M ’,... -
Page 61: Vnc Settings
Enter the same password as specified in WinVNC properties. The password will be shown as asterisk signs (*) the next time you enter the menu. Start using VNC To activate VNC, press ‘PC’ on the remote control. See also ‘PC SoftPresenter’ section for further information. TANDBERG Videoconferencing System VNC S NOTE ERVER OFTWARE •... -
Page 62: Call Settings
When pressing CONNECT or any number to make a call, an Access Code menu will be shown. The user will then have to enter the correct Access Code in order to make a call. No Access Code is necessary to make a call. TANDBERG Videoconferencing System... -
Page 63: Encryption Mode
DES is not supported by the other site, no other type of encryption will be initiated. AES* DES E NCRYPTION IS SUPPORTED FOR MIXED CONNECTED AT THE SAME TIME * Optional feature TANDBERG Videoconferencing System ISDN/IP CALLS N ADDITION Advanced use AES* -... -
Page 64: Network Profiles
Advanced use TANDBERG Videoconferencing System Max Call Length This feature will automatically end both incoming and outgoing calls when the call time exceeds the ‘Max Call Length’ specified. Max Call Length can have the following values: 0-999(minutes), where 0 is Off. - Page 65 NUMBER DIALED WILL BE Using the three last profiles you can enter the name of a profile, prefix and network selection. This is useful if you have a fixed prefix for your service provider. TANDBERG Videoconferencing System , ISDN. I 12345678...
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Page 66: Dataport Configuration
When using this mode, it is necessary to have a TANDBERG system at the far end. Control mode The control interface provided by the Dataport... -
Page 67: Language
A restart of the system is required after entering a new option key. If the option key is invalid, the original key will be used. The following options are available 1. No option 2. PP (Presenter) 3. Security + PP TANDBERG Videoconferencing System Advanced use... -
Page 68: Diagnostics
Sync when the channels are synchronised Active when all available channels are connected Releasing waiting for the network to confirm a release of the call Released when disconnected - the network has acknowledged the disconnection TANDBERG Videoconferencing System... -
Page 69: Cause Codes
100 - Invalid information element contents 102 - Recovery on timer expiry 127 - Internetworking, unspecified 255 - TANDBERG specific. undefined cause code TANDBERG Videoconferencing System ’ TO BRING THIS MENU UP WHEN NOT IN THE MENU SYSTEM Advanced use... -
Page 70: Call Status
Comprehensive information about the call is available through the Call Status window. The menu has two columns, one for transmitted and one for received audio/video/data information. Please contact your TANDBERG representative for further information. Restore defaults You may restore all system settings to the factory default using this function. -
Page 71: Test Subsystem
The system performs a check to determine internal hardware integrity. Test Network is useful when you want to check if your network connection is active. View current settings This window will display all the system settings. Use the arrow keys to scroll through the list. TANDBERG Videoconferencing System Advanced use... -
Page 72: Peripheral Equipment
Peripheral Equipment Using the optional peripheral devices outlined in this chapter and the many others available, you will be able to build your own applications for use with the TANDBERG 550, thereby better integrating the system into your business environment. -
Page 73: Audio Output
TANDBERG Videoconferencing System Peripherals 2 Video Inputs • 1 video input used by the built-in camera. • 1 video input supporting composite signals through RCA connector. The system will automatically adapt to a PAL or NTSC input. 3 Video Outputs •... -
Page 74: Document Camera
Peripherals TANDBERG Videoconferencing System Document camera A document camera can be used for showing text, diagrams and a variety of graphical material as well as small three-dimensional objects. To use a document camera with your system: • Connect the document camera to the ‘Video in’ input on the Codec. -
Page 75: Appendices
· Exit from ftp, type ‘bye’. Menu Password: Access to the menu system on the TANDBERG Videoconferencing unit can be controlled using password protection. This is done by using the following dataport command: menupassword set <pin-code>. The pin-code should be maximum 5 - five digits. To erase the menu password, enter an empty pin-code. - Page 76 TANDBERG Videoconferencing Unit. IP Password By setting a IP Password on the TANDBERG codec, all access to the system using IP (Telnet, FTP, WEB) requires a password. This password can be enabled from telnet or dataport using the command: ippassword “<ip-password>”.
- Page 77 All TANDBERG systems support both AES* and DES encryption. By default this feature is enabled such that when connecting with any other video system or MCU, a TANDBERG system will attempt to establish a secure conference using AES* or DES encryption. The TANDBERG system will attempt this for both IP and ISDN connections.
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Page 78: Appendix 2: Using The File System
- the system software globdir.prm - file containing up to 400 entries. These entries can not be edited from the TANDBERG Videoconferencing system, but can be edited as a text-file. Files accessible only by ‘ftp get /tmp/snapshots/xxx.jpg’ or ‘http://<IP-address of codec>/tmp/snapshots/xxx.jpg’: main.jpg... - Page 79 TANDBERG Videoconferencing System Appendices Custom logos · Go to the folder where your logo is located. NOTE : 704 OGO MAX SIZE FILE FORMAT F THE FILE IS TOO LARGE NO LOGO WILL BE DISPLAYED · Type ftp <IP-address of your local codec>.
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Page 80: Appendix 3: Declaration Of Conformity
Appendices TANDBERG Videoconferencing System Appendix 3: Declaration of Conformity... -
Page 81: Index
28 Cause codes 69 Chairman functionality 33 Channel status 68 Closed Captioning 36 Codec 10 Community 55 TANDBERG Videoconferencing System Connecting cables 12 Continuous Presence 33 Control mode 66 Copyright 3 Correcting keying mistakes 23 Data mode 66 Dataport configuration 66... - Page 82 Request floor 34 Requesting a still image 32 Restart 54 Restore defaults 70 Restricted call 21 RSVP 51 TANDBERG Videoconferencing System Security 75 Selecting network 22 Selecting video sources 28 Service Set Identification 55 Services - security 76 Snapshots 37...
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