Customer Assistance - Supra User Manual

Owner's Responsibility
1. Before operating your Supra, it is necessary to read and
fully understand this Owner's Manual and all other
information delivered with the boat.
2. It is the owner's responsibility to take the boat to an
authorized Supra dealer to obtain warranty service.
3. It is the owner's responsibility to properly operate and
maintain the boat in accordance with this manual and all
other information delivered with boat.
4. The owner should keep maintenance records should it
be necessary to show that required maintenance has
been performed on the boat.
Dealer's Responsibility
1. The Dealer should provide the buyer with an adequate
orientation in the general operation of the boat and review
all systems and accessories included with the boat.
2. The Dealer should deliver a complete owner's manual
packet with the boat consisting of Owner's Manual,
Registration Engine Manual, Stereo Manual, Supra
Warranty and all warranties for separately warranted items
aboard the boat.
3. The Dealer should review all warranty information with
the buyer and assist in filling out warranty cards if
necessary.
4. The Dealer should ensure that any information or
obligation from either Skier's Choice, Inc. or from the
dealership is clearly understood by the buyer.
5. The Dealer should instruct the buyer in obtaining local
service and out-of-area service for a Supra boat.
© 2006 Skier's Choice, Inc.

Customer Assistance

The staff at Skier's Choice, Inc. is concerned with your
complete satisfaction. This includes the prompt resolution of
any problems that may arise during the warranty period.
Normally, problems encountered may be efficiently and
effectively resolved by your Supra Dealer. However, if a
problem cannot be handled by the Dealer or if a solution is
not satisfactory to you as an Owner, please follow these steps
to get the matter resolved:
STEP ONE
Discuss the problem with a member of your Supra Dealer's
management staff. It is most likely that the problem will be
resolved at this level.
STEP TWO
If the Dealer management does not resolve the problem to
your satisfaction, please have the problem and all action taken,
documented by the Dealer, then contact the factory Customer
Service Representative at Skier's Choice, Inc.:
Skier's Choice, Inc.
1717 Henry G. Lane Street
Maryville, TN 37801
Tel: (865) 983-9924 Fax: (865) 983-9950
Describe the original problem in detail to the Customer Service
Representative. Be prepared to furnish appropriate
documentation and the reasons why service by the Dealer
was unsatisfactory. If further action is required to resolve the
problem, the Customer Service Representative will dictate
the appropriate action.
STEP THREE
Finally, if after following these steps and providing
documentation and after obtaining necessary authorization
from the Customer Service Representative to take additional
action, the problem is still not resolved to your satisfaction,
the President of Skier's Choice, Inc. will personally review
the problem and make a determination concerning final
resolution.
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