Netgate SG-5100 Manual
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Netgate SG-5100 Manual

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Security Gateway Manual
SG-5100
© Copyright 2002 - 2019 Rubicon Communications LLC
Dec 06, 2019

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Summary of Contents for Netgate SG-5100

  • Page 1 Security Gateway Manual SG-5100 © Copyright 2002 - 2019 Rubicon Communications LLC Dec 06, 2019...

  • Page 2: Table Of Contents

    OUT OF THE BOX 1 Getting Started 2 Initial Configuration 3 pfSense Overview 4 Input and Output Ports 5 Safety and Legal 6 Connecting to the Console Port 7 Reinstalling pfSense Software 8 M.2 SATA Installation 9 Additional Resources 10 Warranty and Support...
  • Page 3 Security Gateway Manual SG-5100 This Quick Start Guide covers the first time connection procedures for the Netgate® SG-5100 Firewall Appliance will provide the information needed to keep the appliance up and running. © Copyright 2002 - 2019 Rubicon Communications LLC...

  • Page 4: Getting Started

    CHAPTER GETTING STARTED The basic firewall configuration begins with connecting the pfSense® appliance to the Internet. The pfSense appliance should be unplugged at this time. Connect one end of an Ethernet cable to the WAN port (shown in the Input and Output Ports section) of the pfSense appliance.
  • Page 5 Security Gateway Manual SG-5100 Warning: The default IP Address on the LAN subnet on the pfSense firewall is 192.168.1.1/24. The same subnet cannot be used on both WAN and LAN, so if the default IP address on the ISP-supplied modem is also 192.168.1.1/24, disconnect the WAN interface until the LAN interface on the firewall has been renumbered...

  • Page 6: Initial Configuration

    1. Click Next to start the Setup Wizard. 2. Click Next after you have read the information on Netgate Global Support. 3. On the General Information page, use the following as a guide to configure the firewall.
  • Page 7 Security Gateway Manual SG-5100 Fig. 2: Click Advanced and then Proceed to 192.168.1.1 (unsafe) Fig. 3: Click Next © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 8 Security Gateway Manual SG-5100 DNS Servers: For purposes of this setup guide, use the Google public DNS servers (8.8.8.8 and 8.8.4.4). Fig. 4: Type in the DNS Server information and Click Next 4. Use the following information for the Time Server Information page.
  • Page 9 Security Gateway Manual SG-5100 Fig. 5: Change the Timezone and Click Next Fig. 6: Default Settings Should be Acceptable. Click Next © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 10 Security Gateway Manual SG-5100 Fig. 7: Read and Click Accept © Copyright 2002 - 2019 Rubicon Communications LLC...

  • Page 11: Pfsense Overview

    firewall. Fig. 1: The pfSense Dashboard Section 1 shows important system information such as the model, Serial Number, and Netgate Device ID for this pfsense firewall. Section 2 identifies what version of pfSense software is installed, and if an update is available.

  • Page 12: Backup And Restore

    Security Gateway Manual SG-5100 Section 3 describes Netgate Service and Support. Section 4 shows the various menu headings. Each menu heading has drop-down options for a wide range of configu- ration choices. 3.2 Re-running the Setup Wizard To re-run the Setup Wizard, navigate to System -> Setup Wizard.
  • Page 13 Security Gateway Manual SG-5100 Fig. 3: Backup & Restore Fig. 4: Click Download configuration as XML © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 14 Security Gateway Manual SG-5100 See also: Connecting to the Console Port Connect to the console. Cable is required. Tip: To learn more about getting the most out of your pfSense appliance, sign up for a pfSense Training course or browse our extensive Resource Library.

  • Page 15: Input And Output Ports

    CHAPTER FOUR INPUT AND OUTPUT PORTS 4.1 Rear Side 4.2 Ethernet Ports Interface Name Port Name Port Type Port Speed IGB0 RJ-45 1 Gbps IGB1 RJ-45 1 Gbps OPT1 RJ-45 1 Gbps OPT2 RJ-45 1 Gbps OPT3 RJ-45 1 Gbps OPT4 RJ-45 1 Gbps...
  • Page 16 Security Gateway Manual SG-5100 Status LED State Description Left LED Solid Amber Link has been established and there is no activity on this port (Link Status) Blinking Amber Link has been established and there is activity on this port No link has been established...
  • Page 17 Security Gateway Manual SG-5100 2. Power Button 3. Power (12VDC with threaded locking connector) Center Pin Positive © Copyright 2002 - 2019 Rubicon Communications LLC...

  • Page 18: Safety And Legal

    CHAPTER FIVE SAFETY AND LEGAL • Safety Notices • Electrical Safety Information • FCC Compliance • Industry Canada • CE Marking • RoHS/WEEE Compliance Statement – English – Deutsch – Español – Français – Italiano • Declaration of Conformity ˇ Cesky[Czech] –...

  • Page 19: Safety Notices

    Security Gateway Manual SG-5100 – Norsk [Norwegian] – Slovensky [Slovak] – Svenska [Swedish] – Español [Spanish] – Polski [Polish] – Português [Portuguese] – Român˘ a [Romanian] • Disputes • Applicable Law • Site Policies, Modification, and Severability • Miscellaneous •...

  • Page 20: Fcc Compliance

    Security Gateway Manual SG-5100 c) Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment. d) Protective grounding/earthing is provided by Listed AC adapter. Building installation shall provide appro- priate short-circuit backup protection.
  • Page 21 Security Gateway Manual SG-5100 5.6.2 Deutsch Die Europäische Richtlinie 2002/96/EC verlangt, dass technische Ausrüstung, die direkt am Gerät und/oder an der Verpackung mit diesem Symbol versehen ist, nicht zusammen mit unsortiertem Gemeindeabfall entsorgt werden darf. Das Symbol weist darauf hin, dass das Produkt von regulärem Haushaltmüll getrennt entsorgt werden sollte. Es liegt in Ihrer Verantwortung, dieses Gerät und andere elektrische und elektronische Geräte über die dafür zuständigen und von...

  • Page 22: Declaration Of Conformity

    SG-5100 5.7 Declaration of Conformity 5.7.1 ˇ Cesky[Czech] NETGATE tímto prohla uje, e tento NETGATE device, je ve shod se základními po adavky a dal ími p íslu n mi ustanoveními sm rnice 1999/5/ES. 5.7.2 Dansk [Danish] Undertegnede NETGATE erklærer herved, at følgende udstyr NETGATE device, overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
  • Page 23 Alulírott, NETGATE nyilatkozom, hogy a NETGATE device, megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. 5.7.10 Íslenska [Icelandic] Hér me l sir NETGATE yfir ví a NETGATE device, er í samræmi vi grunnkröfur og a rar kröfur, sem ger ar eru í tilskipun 1999/5/EC. 5.7.11 Italiano [Italian] Con la presente NETGATE dichiara che questo NETGATE device, è...
  • Page 24 Security Gateway Manual SG-5100 5.7.18 Español [Spanish] Por medio de la presente NETGATE declara que el NETGATE device, cumple con los requisitos esenciales y cua- lesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE. 5.7.19 Polski [Polish] Niniejszym, firma NETGATE o wiadcza, e produkt serii NETGATE device, spełnia zasadnicze wymagania i inne istotne postanowienia Dyrektywy 1999/5/EC.

  • Page 25: Limited Warranty

    Security Gateway Manual SG-5100 5.9 Applicable Law By using any Products/Services, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Texas, without regard to principles of conflict of laws, will govern these terms and conditions of use and any dispute of any sort that might arise between you and RCL and/or ESF.
  • Page 26 Security Gateway Manual SG-5100 ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PRODUCTS/SERVICES, RCL’S OR ESF’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM RCL OR ESF ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RCL AND ESF WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY...

  • Page 27: Connecting To The Console Port

    CHAPTER CONNECTING TO THE CONSOLE PORT There are times when directly accessing the console is required. Perhaps webGUI or SSH access has been locked out, or the password has been lost or forgotten. This guide shows how to regain access directly through the console. 6.1 Simple Configuration Below are the simple instructions for connecting to the console port with Microsoft Windows.
  • Page 28 Security Gateway Manual SG-5100 Note: The first time you connect your computer to the pfSense appliance, it may take up to 3 minutes for the driver to install. It should install automatically for Windows 7 and above. Open PuTTY and locate the Session display as shown below. Set Serial line to the COM Port that is displayed in Windows Device Manager, COM3 for this example, and the Speed to 115200 bits per second, the speed of the BIOS in this case.
  • Page 29 Security Gateway Manual SG-5100 6.2.1 Install the Driver Install an appropriate Prolific PL2303 USB to UART Bridge driver on the workstation used to connect with the system if needed. There are drivers available for Windows, Mac OS X, and Linux available for download.
  • Page 30 Security Gateway Manual SG-5100 FreeBSD The device associated with the system console is likely to show up as /dev/cuaU0. Look for messages about the device attaching in the system log files or by running dmesg. 6.2.4 Launch a Terminal Program Use a terminal program to connect to the system console port.

  • Page 31: Troubleshooting

    Security Gateway Manual SG-5100 PuTTY generally handles most cases OK but can have issues with line drawing characters on certain platforms. These settings seem to work best (tested on Windows): Window Columns x Rows = 80x24 Window > Appearance Font = Courier New 10pt or Consolas 10pt Window >...
  • Page 32 Security Gateway Manual SG-5100 • Ensure the terminal program is configured for the proper character encoding, such as UTF-8 or Latin-1, depend- ing on the operating system. (See the previous entry under “GNU screen”) 6.3.3 Serial Output Stops After the BIOS If serial output is shown for the BIOS but stops afterward, check the following items: •...

  • Page 33: Reinstalling Pfsense Software

    1. Please open a support ticket General Problem and then select Netgate SG-5100 Desktop for the platform. Make sure to include the serial number in the ticket to expedite access. Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as: pfSense-netgate-memstick-serial-2.4.4-RELEASE-p3-amd64.img.gz...
  • Page 34 Security Gateway Manual SG-5100 Dec 21 22:41:37 Waiting (max 60 seconds) for system process `vnlru` to stop... d Waiting (max 60 seconds) for system process `bufdaemon` to stop... done Waiting (max 60 seconds) for system process `syncer` to stop... Syncing disks, vnodes remaining... 0 0 done All buffers synced.

  • Page 35: M.2 Sata Installation

    The standoff for the M.2 SATA drive is not populated with a screw. A screw is provided in the original packaging the SG-5100 came in. If the original packaging is not available, a Standard M3 x 0.5 4mm Long Pan Head Screw can be used to secure the M.2 SATA drive in place.
  • Page 36 Security Gateway Manual SG-5100 Fig. 1: M.2 SATA Location Fig. 2: Remove 3 Case Screws from Both Sides © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 37 Security Gateway Manual SG-5100 Fig. 3: Remove the Bottom Screws Fig. 4: Remove the Heatsink Screws © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 38 Security Gateway Manual SG-5100 Fig. 5: Note the Memory Thermal Transfer Pad Fig. 6: Note the Chassis Thermal Transfer Pad © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 39 7. Gently push down the M.2 SATA card and place the screw into the standoff. 8. Locate the Thermal Pads that came with the SG-5100. There will be two in a plastic bag. This procedure will use the larger one.
  • Page 40 Security Gateway Manual SG-5100 Fig. 7: Insert the M.2 SATA Drive at about a 30° Angle © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 41 Security Gateway Manual SG-5100 Fig. 8: Secure the M.2 SATA Drive © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 42 Security Gateway Manual SG-5100 Fig. 9: Thermal Pads that come with the SG-5100 Fig. 10: Both Sides of the Thermal Pads © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 43 Security Gateway Manual SG-5100 Fig. 11: Thermal Pads that come with the SG-5100 © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 44 Security Gateway Manual SG-5100 Fig. 12: Stick the Thermal Pad to the Heatsink © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 45 Security Gateway Manual SG-5100 Fig. 13: Stick the Thermal Pad to the Heatsink © Copyright 2002 - 2019 Rubicon Communications LLC...
  • Page 46 Security Gateway Manual SG-5100 Fig. 14: Replace the Heatsink © Copyright 2002 - 2019 Rubicon Communications LLC...

  • Page 47: Additional Resources

    ADDITIONAL RESOURCES 9.1 Netgate Training Netgate training offers training courses for increasing your knowledge of pfSense® products and services. Whether you need to maintain or improve the security skills of your staff or offer highly specialized support and improve your customer satisfaction;...

  • Page 48: Warranty And Support

    CHAPTER WARRANTY AND SUPPORT • One year manufacturer’s warranty. • Please contact Netgate for warranty information or view our Product Lifecycle page. • All Specifications subject to change without notice For support information, view our support plans. See also: For more information on how to use pfSense® software, see the...

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