Troubleshooting; Operation - Panasonic AW-UE4 Series Operating Instructions Manual

Troubleshooting

Operation

Symptom
No power
Cannot operate
(common to wireless
remote control)
Cannot operate using the
wireless remote control
The unit turns in the
opposite direction to the
one operated
Cannot access from a web
browser
Cannot access from a web
browser
Is the network cable for the PoE (IEEE802.3af) compatible power supply device
and the unit connected properly?
Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE terminals.
Is the power on?
→ If the unit's status display lamp is off or lights up orange, it means that the unit's
power is not on.
Has the unit you want to operate been selected properly?
Have the remote control's batteries run down or have the batteries been
installed with their polarities reversed?
→ If the status display lamp does not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that the
batteries have run down. Replace the batteries.
Have the IR ID been set correctly?
Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light-sensing area exposed to its light?
Has the Install Position setting been selected correctly?
Has a LAN cable of category 5e or above been connected to the LAN connector
for IP control <LAN LINK/ACT>?
Is the [LINK] LED of the LAN connector for IP control lit?
→ If it is not lit, it means that something is wrong with the connection to the
LAN or that the network at the connection destination is not working properly.
Check the LAN cable for defective contacts, and check the wiring.
Is the power on?
→ If the unit's status display lamp is off or lights up orange, it means that the
unit's power is not on.
Has a valid IP address been set in the unit?
Has the wrong IP address been accessed?
→ Check the connections by following the steps below.
For Windows:
Using the Windows command prompt, execute
> ping [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
For Mac:
Using the OS X terminal, execute
> ping -c 10 [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
Is the same IP address setting being used by another unit?
→ Check out the IP addresses of the unit, access devices (personal computer, etc.)
and any other cameras.
Cause and solution
75