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Troubleshooting And Maintenance; Troubleshooting - Samsung HG32NE595 User Manual

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07. Troubleshooting and
Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. If none of the
troubleshooting tips apply, visit www.samsung.com/support or call Samsung Customer Service.
Issues
Flickering and Dimming
Component Connections /
Screen Color
Screen Brightness
Unwanted Powering Off
Trouble Powering On
Stand Assembly
Cannot Find a Channel
Solutions and Explanations
If your Samsung Television is flickering or dimming sporadically, you may need to disable some
of the energy efficiency features.
Disable
(
>
Energy Saving
System
Eco Solution
If you find that the color on your Samsung television screen is not correct or the black and white
colors are off, run a Self Diagnosis Picture Test (
If the picture problem is caused by the TV, the problem should be visible in the Picture Test. If
the problem is not visible, next confirm that the TV's video input ports are connected to the
correct external video device output ports and that none of the connections are loose. Finally, if
possible, test your external video devices by connecting them to another TV.
If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
Navigate to
Picture
and adjust
Backlight
picture quality adjustment settings.
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency
and automatic off features. Check if
Sleep Timer
automatically turns off the TV after an amount of time that you select. If the
has not been enabled, see if
Timer
No Signal Power Off
Auto Power Off
(
System
>
Eco Solution
>
off the TV if no signal has been received by the TV for a specified period time.
turns off the TV if there has been no user input in four hours.
When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on.
If you find that you are having problems powering on your Samsung television, there are a
number of things to check before calling the service department.
If the power cord is connected properly and the remote control is operating normally, the
problem might be with the antenna cable connection or the cable/satellite box not being turned
on. Check the antenna connection or turn on the cable/satellite box.
If you have any trouble assembling the stand, review the stand assembly instruction in the Quick
Start Guide.
Re-run
Setup
(Go to
Menu
>
System
>
Setup
).
Program
English - 16
>
) and check again.
Energy Saving
Support
>
Self Diagnosis
>
Picture Test
,
Contrast
,
Brightness
,
Sharpness
,
Color
(
>
>
Sleep Timer
System
Time
Sleep Timer
(
>
System
Eco Solution
Auto Power Off
) has been enabled.
No Signal Power Off
) or run
Auto Program
. (Go to
Menu
).
,
Tint (G/R)
and other
) has been enabled.
Sleep
>
) or
No Signal Power Off
turns
Auto Power Off
>
Broadcasting
>
Auto

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