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Electra Elite
S
4
ECTION
T
ROUBLESHOOTING
System Hardware Manual
4.1
Remote Administration and Maintenance
The Maintenance and Diagnostics feature can remotely access the
Electra Elite 48 system for maintenance and diagnostics. The
remote PC and the system are connected via a modem (built-in or
external).
4.2
Problem Solving
To find the cause of a problem, first consider all of the symptoms
carefully.
As each aspect of the problem is considered, the
technician is guided to a probable solution. The problem must be
defined as accurately as possible, so that the most efficient steps
to the solution can be taken. Flowcharts in the next section help
define the problem.
4.2.1
System Down
This term is used in this section to describe one of the
following situations:
4.2.2
Partial Operation
The term refers to any situation that cannot be completely
described under the System Down conditions.
No access to internal dial tone on any Multiline
Terminal or Single Line Telephone is installed.
No LED indication, display indication, or Multiline
Terminal is installed.
No system tones are generated.
Issue 6
10 - 5
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