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Solving General Problems - HP EliteOne G5 Maintenance & Service Manual

23.8-in all-in-one.
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Solving general problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you
are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an
authorized dealer or reseller.
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the AC outlet and allow the internal system components to cool before touching.
Cannot access the Computer Setup (F10) Utility when booting the computer.
The Computer Setup (F10) Utility is set to "fast boot" causing the
F10 access screen to display too briefly when booting the
Computer appears locked up and will not turn off when the power button is pressed.
Software control of the power switch is not functional.
Computer will not respond to keyboard or mouse.
Computer is in Sleep state.
System has locked up.
USB cables may not be seated properly.
Computer date and time display is incorrect.
RTC (real-time clock) battery may need to be replaced.
Connecting the computer to a live AC outlet prolongs the
life of the RTC battery.
When the computer is plugged into an AC power source, voltage is always applied to the system
Before turning on the computer, press and hold F10. Turn on the
computer and continue to hold
(F10) Utility is displayed.
- or –
Follow the Windows instructions for rebooting the computer into
the Computer Setup (F10) Utility.
Press and hold the power button for at least four seconds
until the computer turns off.
Disconnect the power cord from the electrical outlet.
To resume from Sleep state, press the power button.
When attempting to resume from Sleep state, do
not hold down the power button for more than 4 seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Restart computer.
Disconnect, then reconnect USB cables to keyboard and mouse.
Reset the date and time under Control Panel (Computer Setup
can also be used to update the RTC date and time). If the problem
persists, replace the RTC battery. See the Removal and
Replacement section for instructions on installing a new battery,
or contact an authorized dealer or reseller for RTC battery
until the Computer Setup
Solving general problems


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