Sony IPELA PCS-TL33 Operating Instructions Manual page 113

Troubleshooting
If the Video Communication System does not function
correctly, check the following.
Symptom Cause
The power is not The power switch is
turned on. not set to on.
The message The cooling fan
"The cooling fan is built in the system
malfunctioning.". has stopped.
No sound or the The volume of the
volume is very System is too low.
low.
The microphone on
the remote party is
turned off.
The microphone or
external equipment
is not connected
correctly.
No picture. The selected
picture source is
not tuned on.
The selected
picture source is
not correctly
connected to the
system.
A voice
communication is
held.
Movement of the
camera is
prevented.
The lens cover is
closed.
No connection. Wrong number was
dialled.
The registered
items in the Phone
Book are not
correct.
Symptom
No connection.
Solution
Press the power
switch on the right
side (page 17).
Consult your Sony
dealer.
Adjust the sound
volume by pressing
the VOLUME +
button on the
PCS-TL33 (page
57).
Ask the remote
party to turn on the
microphone.
Check the
connection.
Turn on the
selected video
equipment.
Check the
connections.
This is not a
malfunction.
Turn off the Video
Communication
System, then turn it
on again.
Slide the lever for
lens cover to the
right to open the
lens cover (page
17).
Check the entered
number.
Register the party
correctly referring
to "Registering a
Remote Party in the
Phone Book" on
page 38.
Cause Solution
Some of the system Set the system
settings are not settings correctly
correct. referring to
"Registering Local
Information" on
page 24.
The IP address and Ask the system
network mask are administrator to set
not set correctly. them correctly
(page 27).
The LAN cable is Connect correctly
disconnected. (page 15).
The LAN cable is Connect correctly
connected to the (page 15).
incorrect connector.
The LAN cable is Replace the cable
down. with a new one.
The cable Use the cable for
exclusively LAN connection.
designed for the
ISDN connection is
used for LAN
connection.
Incorrect type of Use the correct
cable (cross or type of cable.
straight cable) is
used for the LAN
connection.
If you repeat Turn off the power
plugging/ of the system and
unplugging or wait for a few
turning on/off, you minutes before
may not connect to turning it on again.
the network for a
while.
LAN connection Try again later.
timeout.
Packet for Consult with the
videoconferencing system
is not acceptable administrator so
under the current that the packet for
LAN environment. videoconferencing
becomes
acceptable under
your LAN
environment.
The remote Ask the remote
terminal is not party to turn on the
turned on. terminal.
It takes a long time Ask the remote
for the remote party party to cancel the
to be able to standby mode.
answer from the
standby mode.
The remote party is Call the remote
in communication party after they end
with another party. the communication
with another party.
Troubleshooting
113